How long can DFD keep me waiting for certificate

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Lorraine.14

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Post by Lorraine.14 » Thu Nov 21, 2013 5:45 pm
I completed my IVA with Debt Free Direct in June of this year after a five year repayment plan. I am still waiting for my completion letter and restoration of my credit rating. I am told that they still have outstanding PPI claims on my behalf. I have two questions, how long can they keep me waiting and surely any monies reclaimed after the 5 year plan has ended should be mine. It is beyond my comprehension that DFD have been unable to establish my financial status within a five year period, during which I have lived like a pauper.
 
 

nffcwatto

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Post by nffcwatto » Thu Nov 21, 2013 6:58 pm
Ahh i hope they dont do this to myself too , my times coming to an end soon but assume it be the same. I suppose the saving grace is at least we will have stopped making payments....assume thats right?
 
 

Stuward57

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Post by Stuward57 » Fri Nov 22, 2013 7:56 pm
Hi Lorraine I have the same problem, I completed in April of this year and have been fobbed off with VAT problems. I have phoned a couple of times but keep getting " there are cases who have been waiting for over a year " my PPI is all settled but VAT is now the excuse. Despite being told you cannot put in a complaint to the Financial Ombudsman I intend to go down this route and make a formal complaint against the Insolvency Practitioner who dealt with my case. good luck and I hope you receive your Completion Certificate soon.
 
 

Shining

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Post by Shining » Fri Nov 22, 2013 9:08 pm
I hope you all receive your certificates soon, I know a lot of posters are awaiting their certificates and hopefully once again soon these hold ups will be solved so that people can rightly receive their certificates in a timely fashion.
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

PeyWetWork

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Post by PeyWetWork » Sat Nov 23, 2013 1:00 am
I made my last payment with DFD in Feb 2013 and still no closer to receiving my CC

I email them every month asking for an update and in July was told that all PPI claims had been sorted and account was with completions team....come October i email after hearing nothing that PPI is being looked into again so can't be completed but they are asking creditors to close case and leave my IP incharge of any outstanding PPI

DFD have been ok during the IVA and i would have recommended them but the lack of comms and closure is a massive put off
 
 

luluj

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Post by luluj » Sat Nov 23, 2013 5:45 am
I would certainly be contacting them monthly if not fortnightly to chase this up.
Sharing from experiences of dealing with debt

There is a solution for everyone .... Just need to stay positive !

Look at my blog "All I wanted was a baby"
 
 

Pete.sm

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Post by Pete.sm » Sat Nov 23, 2013 8:24 am
I finished my iva in May this year got this from a email from them A review for miss sold Payment Protection Insurance is part of this closure process and will be completed during this time. If you have received a pack of information in regards to this review and have yet to sign and return the paperwork please ensure this is completed and returned as soon as possible. If you have not yet received this paperwork please let us know that we can arrange for it to be resent.Well on of my ppi has gone to the FO and this was forced on me and its for £42 or their about plus the 8% interest so i wont my Completion Certificate until this time next year.Was my iva worth it no feel im being held to ramson over ppi while DFD and other iva companies are milking ppi to prolong giving you a Completion Certificate.
 
 

PeyWetWork

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Post by PeyWetWork » Sat Nov 23, 2013 4:16 pm
DFD/EIF have had my PPI paperwork now for 2 years and still faffing about with it all....grinds my gears
 
 

dawn20

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Post by dawn20 » Sat Nov 23, 2013 6:41 pm
I finshed paying my iva dec 2011 finally got my cc july 2013 from dfd and it was a constant struggle after the last payement for them to communicate we me all I can say is keep nagging and posting on this forum good luck for a speedy completion
 
 

deepinit

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Post by deepinit » Sat Nov 23, 2013 9:15 pm
I can't believe that you are still waiting for your CC, I can't see any reason why, I did a F&F with payplan in oct and got my CC last weekend (they said could take upto 90 days), why are some firms taking so long to get these important letters out, bet you feel like you've done a jigsaw and are still missing the final piece, hope you get it sorted ASAP, if it was me I'd be ringing at least once a week and emailing everyother day and don't take being fobbed off.
 
 

Matt Singleton

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Post by Matt Singleton » Tue Nov 26, 2013 3:25 pm
Hello lorraine.14 and Peywetwork,

Please find my email address in my profile. If you could drop me an email I will look into your case further, and get back to you with an update and to answer any questions.

Thanks,
Matt
Debt Free Direct
Forum Customer Support
 
 

PeyWetWork

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Post by PeyWetWork » Tue Nov 26, 2013 4:43 pm
Hi Matt

I've had an email from Stephanie Roby today who is now sorting my case out
 
 

Matt Singleton

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Post by Matt Singleton » Tue Nov 26, 2013 5:36 pm
Hello PeyWetWork,

That's good to hear, if you have any questions in the meantime please don't hesitate to get in touch, thanks.
Debt Free Direct
Forum Customer Support
 
 

636177560

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Post by 636177560 » Sat Nov 30, 2013 12:04 am
i took out an iva back in 2008 i was young and had ammassed a debt of nearly 25000 pounds, i was having terrible bother with creditors and before you know it i was out of a job and things turned from bad to worse, it drove me to melt down, i contacted iva who dealt with evrrything but at a cost of 5000 plus additional fees, i found myself a job which didnt pay well but my iva payments were set up to the max and i was paying 400 a month which on top of everything else crippled me, but i thought i didnt want to go bankrupt, i wanted to do the right thing and pay what i owed. after 2 years i was in a terrible position, dfd didnt help when i informed them i was struggling with payments, emails were ignored, i was at breaking point, in the third year i had paid back a good bit, but i found myself not being able to get things, i may as well of gone bankrupt, i couldnt get a monile phone account, a simple store card, i couldnt do anything, it was disgraceful, id been paying back my debt like a lot do only to be in the same situation as if i had gone bankrupt, to be fair i should have gone bankrupt but my mental state at the time wasnt good and dfd took advantage of my weakness. id had enough and by the 4 th year i decided to skip a few payments, save some money and leave eevrything behind, i lef the country. dfd held an emergency meeting and threatened me a few times with vairous actions, but after communication through emails they had said theyd spoken with creditors and theyd take my last payment as final payment as they realised i had had enough and wasnt paying anymore. they said theyd send me a certificate of completion, now 3 its been months, and iv got an email for a ppi claim from equity finance, iv replied saying i dont want to put in a ppi claim just for them to take 50%, theyd already notified me that creditors had accepted my final payments, but dfd cant seem to let go and are pushing for this ppi claim, i dont wish to claim and wondered do i have to by law, whats the point in claiming just for them to take it all or 50%, iv paid over three quarters of what i owe and my 5 years is nearly up, they cant tell me my creditors have accepted my final payment and my certificate of completion will be sent to me then all of a sudden bring this ppi claim up can they, it seems ridiculous!! theyre not getting another thing, stay well away from dfd.
 
 

Matt Singleton

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Post by Matt Singleton » Mon Dec 09, 2013 4:52 pm
Hello 636177560,

Please find my email address in my profile. If you could drop me an email I will look into your case further, and get back to you with an update and to answer any questions.

Thanks,
Matt
Debt Free Direct
Forum Customer Support
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