Hello Laura (DFD). Please could you look into info I sent about my husband' s death.

Get expert opinion. This is the place for new questions to be posted.
261 posts Page 4 of 18
 
 

lifenoteasy

User avatar
Posts: 3248
Joined: Thu Feb 05, 2015 2:26 pm
Location: United Kingdom

Post by lifenoteasy » Mon Jan 25, 2016 1:28 pm
Go give EE hell - there is no excuse for this.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
 
 

kallis3

User avatar
Forum Expert
Posts: 77177
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Mon Jan 25, 2016 1:37 pm
This is a total disgrace! If you are on FB then I suggest you post on their FB page and tell them what you think of them.

I would also contact them and say that you are escalating this and will also be claiming damages for the distress caused.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

kallis3

User avatar
Forum Expert
Posts: 77177
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Mon Jan 25, 2016 1:40 pm
Report them to ofcom which is what my friend did and they gave him the number of the directors office and it got sorted within a very short time.

Don't know if you have the Mail on Sunday but I'd also consider getting in touch with Tony Hetherington on there - this is the sort of story he loves to get his teeth into.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

lilaclady2k

User avatar
Posts: 126
Joined: Sun Jun 03, 2012 10:47 pm
Location: United Kingdom

Post by lilaclady2k » Mon Jan 25, 2016 1:48 pm
I'm trying to find out the address of who to complain to.
I'm appalled at this treatment, my stepson spoke to them two days after my hubby's passing.

I've not posted on facebook tbh because I'm worried it will disclose my identity and link me back to being in a iva that I have managed for 5 yrs + to keep under wraps.
life never seems to be the way we want it to be, but we live it the best we can . there is no perfect life but we can fill it with perfects moments.....
 
 

kallis3

User avatar
Forum Expert
Posts: 77177
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Mon Jan 25, 2016 1:53 pm
Speak to ofcom and see if they can help.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

lifenoteasy

User avatar
Posts: 3248
Joined: Thu Feb 05, 2015 2:26 pm
Location: United Kingdom

Post by lifenoteasy » Mon Jan 25, 2016 1:58 pm
Home Broadband customers


EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne And Wear
SR3 3XN
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
 
 

kallis3

User avatar
Forum Expert
Posts: 77177
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Mon Jan 25, 2016 2:07 pm
Is there a phone number?
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

lifenoteasy

User avatar
Posts: 3248
Joined: Thu Feb 05, 2015 2:26 pm
Location: United Kingdom

Post by lifenoteasy » Mon Jan 25, 2016 2:16 pm
I had to do a separate search away from their web site just to get that.

Their web site seems as bad as their call system - designed not to let anyone find anything let alone complain.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
 
 

kallis3

User avatar
Forum Expert
Posts: 77177
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Mon Jan 25, 2016 2:20 pm
My friend said the same. I did try and see if he had a phone number but other than the ones that don't work there was nothing.

This is totally shoddy for this poster when she has enough on her plate and they have no idea what sympathy is. Let's hope that they are never in this position.

Would not touch EE with a bargepole now.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Laura.Harrop

User avatar
Industry Expert
Posts: 112
Joined: Thu Sep 03, 2015 8:10 am
Location: United Kingdom

Post by Laura.Harrop » Mon Jan 25, 2016 4:28 pm
Dear lilaclady2k

We will await your post, should you wish to discuss anything further, please drop me an email (address is in my profile), with all your contact details and I will get in touch to discuss your issue further.

Many Thanks
DFD Forum Expert
Debt Free Direct
 
 

lilaclady2k

User avatar
Posts: 126
Joined: Sun Jun 03, 2012 10:47 pm
Location: United Kingdom

Post by lilaclady2k » Mon Jan 25, 2016 4:43 pm
Thank you for the address for ee
I will reply and send them another death certificate.

Ty for your reply Laura.
life never seems to be the way we want it to be, but we live it the best we can . there is no perfect life but we can fill it with perfects moments.....
 
 

lilaclady2k

User avatar
Posts: 126
Joined: Sun Jun 03, 2012 10:47 pm
Location: United Kingdom

Post by lilaclady2k » Mon Jan 25, 2016 4:53 pm
Laura

Opps forgot to mention EE has cut the landline too, so I can only do emergency calls only.
life never seems to be the way we want it to be, but we live it the best we can . there is no perfect life but we can fill it with perfects moments.....
 
 

kallis3

User avatar
Forum Expert
Posts: 77177
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Mon Jan 25, 2016 4:55 pm
That is even worse!!!!!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Barbara.05

User avatar
Posts: 34
Joined: Fri Sep 12, 2014 7:14 pm

Post by Barbara.05 » Tue Jan 26, 2016 7:31 pm
Contact the CEO at ee send a nice long email he will pass it to his 'underlings' and tell them to sort it! Email address olaf.swantee@ee.co.uk.
 
 

lilaclady2k

User avatar
Posts: 126
Joined: Sun Jun 03, 2012 10:47 pm
Location: United Kingdom

Post by lilaclady2k » Tue Jan 26, 2016 9:22 pm
Thank you Barbara for the email for EE

I've already wrote to EE at Doxford, Herefordshire and Rotherham

Another letter/email won't hurt will it.
life never seems to be the way we want it to be, but we live it the best we can . there is no perfect life but we can fill it with perfects moments.....
261 posts Page 4 of 18
Return to “Ask IVA Forum and Industry experts”