grant thornton

[4kidsnocash]

hi,

Today we received our 9th call that has been answered in 9 days from GT, having already explained to them that we had a F&F accepted back in Oct last year and our PPI claims were almost at an end so see no need for the MVM on every single call we have now been informed that if we do not agree to the new terms it will hold up our CC
Can some-one please give a little advise on this we feel that they are now using the delay on CC as bully boy tactics if you like to make us sign
It would be of no benefit to us as we have already paid in all PPI monies before the F&F last year
We also have a letter from them when they took over stating that our original terms would not change this was signed by our supervisor.
They are ringing every day now and its got to the point where I have told them if they do not update their system with our response and keep calling us then I will be charging them for my time, We are so fed up with this whole process

[4kidsnocash]

sorry that should have read in 5 days

[Borneo]

Hi

We are in a similar situation to yourselves.
We took advice off this forum to sign (reluctantly) to agree to further PPI being pursued even though PPI was accepted as part of our F@F last December 2012.
We were not originally with GT and also have the documentation about transfer from our previous IP.
We have a meeting this month for creditors to agree to us being issued with our Closing Certificate whilst sorting out the PPI(if there!).
All we want is to speed things up...it has been a long 61/2 plus years.
May i suggest that you email ivaclosures@uk.gt.com putting only 'IVA Forum' in the title and explain the situation. They will get back to you and I am sure this will speed things up.
I know how frustrating this is because you feel that at this stage in the arrangement the Certificate should have been with us months ago!
The only other thing is to put the question directly to Melanie or one of the other IP's on this forum.
Foggy is also very good...Good Luck

[nickjohn]

We get calls every week from GT asking why we have not signed the MVM letter. After telling them time and time again that we are not signing it we are now telling them that we are exercising the option that they (GT) gave us within the letter whereby we do not have to sign it and that we wish to let the IVA run with its original terms and conditions.

When we say this to them they are lost for words as they have no idea that the letter actually gives you this option.

We now have a schedule of when they call and the callers name and we are going to monitor it for a month then make a complaint for harassment..

[tinks81]

What exactly is this letter about? Why are people reluctant to sign it? If your terms & conditions state that monies should be paid over then that is what you will be doing anyway? Or am I missing something? Not had the letter yet, but if & when I do, I think that if it helps to finalise my case, I'd sign anything lol!

[Borneo]

Tinks...the letter is to agree to yet another meeting with your creditors for GT to issue you with your Closing Certificate whilst they continue to claim further PPI (if there).
The reluctance to sign is because they send out another contract with terms and conditions to bring you in line with GT.
For people like us who were on original contracts with other IP's before being taken over by GT it is a bit worrying to sign.
Even though I have been assured by the IVA closures team that this paperwork has been sent out as standard to all in IVA's with GT it doesn't effect us because we are already at the end of our IVA.

We did sign and we now have a meeting this month to close the file and should get the Certificate in 6 to 8 weeks.

I was advised on this forum that failure to sign only delays closure...it shouldn't...but that seems to be the case.
It's a real mess.

[nickjohn]

The main gist of the letter is that you are giving GT an irrevocable authority to investigate PPI or any other financial claim for the benefit of the IVA and you agree to execute a formal deed of assignment for any PPI claims. The investigation of such claims can be at any time in the future not just until the IVA finishes.
You are also agreeing to let any firm authorised by GT to chase PPI claims to take a fee and to allow GT to take a fee of 15% of any monies realised.

All the terms have to be agreed by the creditors, however, even if the creditors do not agree to the terms and reject them by signing the letter you are still giving GT the irrevocable authority..

GT are saying that if you do not agree to all of this then thats fine and your IVA will continue under the original terms and conditions but they will not guarantee a time scale for finalising the IVA, whereas if you agree to the letter then they will finalise your IVA immediately..

There are other items within the letter as well but the above is the main gist as I see it..

The main problem is that a majority of IVA's which are coming to an end now had now allowance for PPI reclaims as they did not exist when the IVA's were taken out so GT are having to amend the terms and Conditions to ensure that they can still comply with the rules with regards to issuing completion certificates and still have the ability to chase PPi etc in the future and generate fee income..

[MelanieGiles]

If you genuinely believe that all of your PPI claims have been correctly dealt with, then I can only suggest that you draw this to the attention of the complaints department at GT and give them a finite time to advise you why they will not accept that your case can be closed. Alternatively, let them carry out the investigation providing they agree that you will receive your completion certificate in the meantime.

[4kidsnocash]

HI all thanks for your replies,
our PPI is on going with the claims company and nearly at an end so we do not see the point in giving GT even more in fees as the letter suggests nor changing the terms of our agreement when a F&F has already been accepted, its the fact that they will not take no for an answer, its so frustrating when eveery day you get a call and you have to keep explaining yourselves because they can not be bothered to update the system,and every time its a different person

[MelanieGiles]

Then I suggest you try and speak directly with your IP, or a senior member of their team to let them know how you feel.

[viperboyz]

Ask them for a "Declaration of No Claim" because you do not beleive the PPI was mis-sold etc.
Unfortunately they will bully you continously to sign the MVM because it allows them to increase thier supervisor fees to 25% as well as the 15% they would get from PPI.
Stick to your guns and tell them they are harassing you.

[4kidsnocash]

think the harassing is the way to go at the moment thanks Viperboyz so blooming frustrating

[4kidsnocash]

so here is the larest from GT after both of us have said no to the MVM

Today we received a letter from gt stating the following,(this being exactly what the letter says,

I have been trying to contact you but with no success ( not true they already have our response) and I am concerned that I have not obtained your correct details from RSM Tenon. since iI last wrote to you, I have had a chance to review your file and have discovered that your monthly payments are in arrears (nope they are not f& f already accepted and all monies prior paid across). There are a number of RSM Tenon clients who are in arrears with their monthly payments but we have been able to provide them with a solution with the help of the creditors and the proposed variations.

If you have any questions please contact my staff on****** , As I have not yet heard from you, your arrangement will remain subject to the terms and conditions which RSM Tenon originally put in place -which means it will not have these benefits.

If I am unable to contact you and you remain in arrears , I will have no choice but to fail your arrangement and advise creditors accordingly, They will then be able to commence legal proceedings against you for their full debt

I am absolutely fuming about this when you ring the number they say on this letter it goes to their PPI support team and yet again you are asked about the MVM not only that this dept is nothing to do with arrears, what an absolute shambles, GT are just trying every trick in the book to get people to sign this MVM bully bot tactics at its best

[luluj]

I feel your way forward is a series of calls to senior people at GT and if necessary formal complaint route....

[MelanieGiles]

What benefits are they saying their proposed modifications will bring you 4kidsnocash?