Hi
I just wanted to say, hang on in there, I know the calls are soul destroying and the callers are there to make damn sure youre not going to have a good day. Not nice when youre going through just about the worst time of your life. Tell them this, tell them youre trying, youre working on it, youre not a piece of something they would rather not have trodden in. Tell them you can not pay, that means an inability so applying charges is only going to make the problem worse, ask them to repeat that fact while you record the call just to show how helpful they are to people in trying times. Please also remember to tell yourself, youre doing your best, you cant do any more hun, so hold your head up and keep on plodding. It gets better.