Is it also pure coincidence that the Case Officer whom I've had for 18 months has suddenly changed since Wednesday afternoon ?.
To be clear, mistakes happen, I don't want anyone to suffer as a result of this and my Case Officer has always been helpful and professional, but equally Payplan should make every effort to rectify the situation for my benefit now.
You should have been given the opportunity to amend your offer rather than the original one be treated as the final position. Would you have been in a position to increase the offer? If so, and the process has been concluded rather than adjourned, I cannot see why it would take between 2-3 months to represent. Payplan Samuel - can you throw any light on how Pavel has been treated here?
Thanks Mel, obviously I needed to speak to my third party after my Case Officer called to say their original settlement offer had been refused, which I did straight away, and 25 minutes later I was back on the phone to Payplan willing to increase the offer.
I've got emails outstanding from yesterday afternoon to both my Case Officer (who mysteriously appears to be changed since I phoned Payplan to raise my concerns yesterday) and to Samuel, so I wait to hear on Monday.
Samuel has emailed me this morning saying I should hear from the compliance department today, although I find his reply somewhat unclear as it makes reference to my complaint - as I keep saying I want Payplan to confirm it will take the appropriate steps to progress my F&F as a priority.
I still don't understand why this was not dealt with as part of an adjourned meeting process. Representing it yet again, simply takes up additional time for all parties concerned, which would appear to have been avoidable. Best of luck anyway for the representation.
Thanks, I think the short answer is because Payplan concluded the meeting (rather than adjourning it) on the basis that they didn't believe I was able/willing to make an improved offer, because during our conversation I had indicated that.
Which I did, but I was never actually advised that the meeting hadn't been concluded at that point, nor actually directly asked whether I was willing to make an improved offer. To be fair, I probably jumped the gun by indicating that I very much doubted my third party would improve its offer, but of course I said that because the conversation up to that point was that my offer had been rejected etc., i.e. no indication there was the potential for an adjournment etc.
