Hi shrimp
Debt Free Direct seem to have been very judgemental attitude (or at least the advisor you spoke to). This is unacceptable and agree with all other comments about seeking a second opinion as if they are like this now, can you deal with them for 5 years?
When I got in to trouble I had never even heard of an iva and called a company for advice and got quite a long way down the road with them. Like you I wanted all my questions answered and to feel sure I was doing the right thing for me, thats how I found this forum and asked a few questions. It soon became clear that I was not getting the best advice and I was terrified about starting all over again with another company and it all taking so long to get to the same point again. Also it was dauting thinking about going through things on the phone again.
I was so impressed by Melanie when I found the forum, she gives so much time to answering forum questions at all hours of the day and night.[:)] I figured you must get a dedicated service from her practice.
I filled out the contact page on her site and was contacted quickly by Tina and we went through everthing, I asked any questions I wanted without having to book an appointment with anyone to do so (which I think is ridiculous!!). I was given honest, straight advice and switched straight away and things went quickly from there. I spoke with Melanie and we went through everything. My iva was accepted in November 2007.
I know I have an iva that will last the 5 years and be succesful and anytime I have a question I email or phone and get an immediate response.
Although you say it has taken so long to even get to the stage you are at, take the time to make sure you are happy with everything as 5 years is a long time and you need to be correct with all figures and happy with service.
The forum, as you have found, is a great place for support and getting support from people in the same situation as you.
Best wishes
Emma x
Be positive & look after yourself, there are more important things in life than debts....
Best Wishes
Emma x