I always speak to my clients to ensure that they have considered all options available to them and have understood the advice provided by my clients - and I meet a lot of them face to face as well.
That is the least that I can do as a professional, and if I were taking legal advice, as an example, I would want to speak to the solicitor dealing with my case, and not an office junior. Of course I have a team of dedicated staff to help me do the work both pre and post appointment, but my door and telephone line are always open if clients wish to speak to me directly.
I am not saying that my way is the right way, it is just the way that I feel that things should be done. Other IP's will have differing views of course.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
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