Company Grant Thornton:
Can you give me your feedback on your experiences during the close out of your IVA. I was told my case was being past for closure on the 5th of April (3 months ago) and that it would take 6 months to close out. Ok I wasn't happy it would take so long but I understand how companies work. I chased them two weeks ago via email just to see how things were progressing and got a reply yesterday saying it had been past for closure in June and can take 6 months to close.
So you can understand I wasn't very happy that it seemed like they had sat on my case for just under 3 months before doing anything so I rang them. I have now been told they can't send for closure for 28 days which took them to 3rd may then it went in to cue to go for closure which didn't submit my case until 14th June. So infact it is going to take my case 9 months to close.
I am thinking my case sat there in a black hole until I contacted them at the beginning of june for a letter stating my closure so I could get a bank account. An excuse has been given to cover up peoples incompetance, of which I have experienced a few times over the last 6.5 years.
They do have a dedicated closures team now dealing with the backlog, so it would be worth you giving them a call to see where you fit into the current queue. I am not sure they are still working to a six months timeline, or why things should take so long, but you would be better off making your own enquiries directly.
I have spoken to them just to be told what I have written and that it's 6 months on top of the 3 months they have in my eyes wasted already. They couldn't give me more than this.
To be honest there is no profit in closures so I am guessing a department of one.
Hopefully Karol Wilson will pick up this thread for you and be able to intervene and speed things up. Closure of IVAs should not take 9 months to process, unless there are valid reasons to hold up the process.
I think some firms build the 'up to' time into their systems so to us 'up to' six months means six months at the outside, whereas to those firms it means we have six months worth of closures in front of yours and we'll deal with it in six months time.
No I haven't spoken to Karen yet, I hoping she will contact me direct and give me a more detailed answer other than the standard written down response customer service give you to just get you off the phone.
As far as I am concerned my 6 months started on 05/04/12 and not 14/06/12 and therefore should be completed by the beginning of oct and not into next year.
I'm in a similar position, last IVA payment March 17th, case passed for closure on 25th April after approval of final I&E
I e'mailed GT closure team on Monday lunchtime requesting a progress report, I'm still waiting for a reply, I hope the closure team aren't going the same way as customer services, it's really frustrating when you don't get a reply.
I don't really mind waiting 6 months but it's not unreasonable to expect feedback every few months, just a few words of reassurance that things are progressing normally would go a long way, it's not too much to ask is it?
IVA COMPLETED ON THE 17th MARCH, FINAL I&E COMPLETED 26th APRIL, COMPLETION CERTIFICATE ARRIVED 2nd AUGUST
I have experenced this with same company, not sure if the companies fault or the process involved but a word to the warning. Sorry to inform you but Mine took a year to arrive !!!!!!
GT do seem to be struggling with a bit of a backlog, but they are getting through it!
Please don't hit me...but I think it will be a question of being patient. Totally agree you shouldn't have to wait, but if they are working through closures as quickly as possible there's not a lot else you can do to speed things up.
After completing your IVA all you want to receive this the completing certificate to know that everything is final I hope it arrives soon and you get closure to the whole IVA
My final payment was Dec 11 and I was told up to 6 months for the certificate. But the VAT issue slowed thing down and now GT tell me my previous IP, Accuma, incorrectly paid one of my creditors too much. They have now requested these funds back so they can be distributed correctly.
So it will be a while yet in my case.
I can stop watching the postman come and go now!
Final payment made Dec 2011.
Certificate of Completion arrived 26th Sept 2012
