Dear Storm,
My arguements would be,
1) as soon as I mentioned seeking IVA American Express issued default notice,followed by court claims and ccj in double quick time.
2) they did not offer any other option like some other creditors did.
3) they have compromised (I think ) code of banking coduct,which I understand says that they have to deal with their debtors sympathetically and seek other means of recovering debts before going to court.
4) I had two american express cards but they issued court claims for only one,indicating that the sole purpose was to get a ccj.
5) Though I received demand for the other card, they did not take it further.
6) I have always been good customer but recently things became unmanagable.
7) When times were good they even offerd me a gold card at a price of I think 200 or 300 pounds charge per year.

They have been unreasonably enthusiatic in taking action,with out giving a chance for an IVA or other means of reaching an arrangement.
9) To me it appears that the whole purpose was to get a ccj.
hara