Hi Julie and everyone else, this is my first venture outside of my own thread lol so forgive any ramblings haha.
The service you have had is as others said totally appalling! You should be in line for a fair bit of compensation for what they have put you through and I hope you get it.
(If you or anyone need any complaint advice let me know as I used to deal with the serious complaints made direct to the MD of Churchill Insurance and am b***** good at moaning and getting what I want haha)
My boiler packed in too last year and I did not have cover so I had to pay £165 fixed fee to British Gas to fix it which turned out to be good value as the job and part needed meant it would have cost over £300 otherwise :S Had to really cut back and walk to work for a month to be able to afford it lol.
While I had no hot water for a week and no shower I was lucky in that my work has 7 wonderful power showers I could make use of
Hope they sort it soon for you!!
1st payment Oct 2008, last payment Dec 2013. Certificate received March 2015 due to PPI claim.