Hi, I really didn't want to worry anyone when I posted my original message... So I wanted to post again to let you know exactly what happened.....
I'd been with First Direct since May/June(ish), hadn't used an overdraft, all my direct debits etc were always paid, both our salaries were paid into the account and we had no problems at all. When the account was first opened, I was given an automatic £500 overdraft which I reduced to nil as soon as the account was up and running. Just over 2wks ago, I received a phone call from First Direct which said that they had become aware that I was in an IVA (a fact I certainly hadn't hidden from them, in fact the standing order was payable to "The Supervisors of the IVA") and because of that, they could no longer offer me banking services. I asked why and they said it's a recent clause and because I'm not a 'longstanding' customer their new policy is to cancel accounts. I was given 30days before my account will be closed.
I now have a new account with CoOperative Bank and my latest problem is that I get paid for the last time into my First Direct account on 28th November but the account is due to be closed on 30th November. As I don't have a chequebook with them, I can only withdraw £500 per day from the account to pay into my new account which means that some money will still be in First Direct on the day my account is closed. The only way I can withdraw my full salary is to get authorisation from First Direct, but I've spoken to them today and they're not happy to give me that authorisation. God knows why! Anyway, needless to say, I'm fighting it everystep of the way: That's my salary, and I'll be damned if theyr'e going to get their hands on my money. Right, deep breaths....!!!!
Like I said, I really don't want to worry anyone but I wonder if it may be worth people with a First Direct account looking elsewhere, mainly so that noone else has to go through the sleepless nights that I've gone through lately.
Sorry if I have worried anyone, but we all really do need to be aware of how things can change for us....
Erica. xx