We are going through our third yearly review and are being asked to send back a lot more things this time including Bank Statements/ Utility Bills and even fuel receipts/post code of place of work etc. I am not happy with this at all and was just wondering if it was normal for this to change partway through?? We don't mind sending payslips and P60's as we have done previously.
Hi lisa.ry. Welcome to the forum. Payplan never asked me for anything like that. I only sent things in to back up any requests I made to them. I've not read any other posts like this - sounds a bit extreme. I'd ask them the reason for the change in approach; whether it will apply each year, and also whether it applies to all their clients or just you. Good luck. x
IVA journey started: 30th March 2009. Settled: 17th July 2012. Completion Certificate received: 13th March 2013. Breathe. x
It does seem that you are being asked o reduce additional documentation to the norm....as others have suggested as the question why they require the info and see what you get back....but at a guess they are looking to see that fuel costs are realistic and cover your true needs ....as after all getting to and from work is vital to sustain the IVA !
Sharing from experiences of dealing with debt
There is a solution for everyone .... Just need to stay positive !
I completed my IVA in June 2011 with Freeman Jones (whom I can't recommend highly enough), and it is customary for them to ask you for those things as they keep a close eye on all bills. Its probably better in the long run as it helps to avoid any miscaluations of monies due.
Hi Mrs S and congratulations on completing your IVA. If that;s the way FJ do things then so be it ( albeit a little OTT). However, it is curious as to why it has taken until the 3rd review in this case to do so.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Unfortunately they can move the goalposts - when I started mine I ony had to send in payslips for the last three months prior to the annual review - now I have to do it every quarter.
Yep, my ip asked for the same information about 3rd or 4th review, tbh i just called them and told them honestly that i hadn't kept any receipts, they asked the same for gas/electric as i was on card payments so i could track them better, i had a few receipts showing i was paying but nothing concrete. On my last review they didn't ask for them at all.
All you can do is give them a bell and give them what you have, what you don't have just tell them, theres always things that can be worked out.
