Vodafone - grrrrrrr!

[Foggy]

The alternative email address embedded into that "broken" page is

ccare.webmails@help.vodafone.co.uk

Might be worth trying on that one.

[Skippy]

That's what I used last time Foggy when I got the 'helpful' reply!!!

[Heidi_Vodafone]

Hi Skippy,

I am sorry to hear that the link didn't work. As Foggy has posted, the email address is ccare.webmails@help.vodafone.co.uk. You will need to include the code WRT135 FAO Heidi in the subject so that it reaches me directly.

If you include your contact number and a link to this post, I can contact you to discuss it in more detail.

If you have any further problems with the email address, let me know. I have just tested it and it seems to working fine now.

Hi everyone,

Thanks for your warm welcome!

Foggy,

We try to understand our customers' individual situations and match these with appropriate arrangements, rather than applying a "one size fits all" solution. We have developed a variety of solutions which can be tailored to specific customers' needs and these include extended payment arrangements, payment holidays and in extreme cases, reducing the size of the bill. This approach also allows us to take a longer term view when agreeing next steps and also helps to prevent the situation reoccurring in the future.

We urge customers who are facing problems with their bill to contact us as soon as possible. If anyone has any questions, you are more than welcome to get in touch with me.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

[Skippy]

Thanks Heidi. I'm at work at the moment so I'll email you when I get a minute.

[Pandy]

Hi Heidi
Welcome to the forum from me, I think what Foggy was asking is why are people with IVA's not able to change to your company from a different one as they will always fail the credit check. Most people in IVA's who use a mobile are given an allowance so payments are not an issue just the credit check.
Can any discretion be used when credit checking people as it is often a straight computer says no?

[kallis3]

I was just about to post the same thing.

We would like to know whether anyone who.has been bankrupt or is in an IVA would be able to get a contract with you.

[Skippy]

Thank you to Heidi for calling me back this afternoon. Thanks to her I will more than likely stay with Vodafone now.

[kallis3]

Glad you're sorted Skip.

[Shining]

Welcome to Heidi and a good result in the end for skipppy x

[Heidi_Vodafone]

Hi Skippy,

I am really pleased I could help. If there is anything else in the future, feel free to get back in touch.

Hi guys,

With regards to taking out new contracts with Vodafone, they are subject to a credit check and further information can be found here http://goo.gl/l3RWX.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

[kallis3]

Thanks for your help Heidi. Hope you can stick around to help other posters

[Heidi_Vodafone]

Thanks for being so welcoming guys!

I certainly will stick around to help. I monitor forums daily so if I see something which I can help with, I will get in touch.

Thanks again,

Heidi
Web Relations Team
Vodafone UK

[Shining]

That would be very helpful to our members. Thank you x