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Posted: Fri Mar 27, 2009 9:58 pm
by Max
David Mond - I was interested to see that you mentioned a "class action" against Mercers - would you please look at my recent post (today) on that very subject - what do you think? I would be interested in Melanie's views too. David
Posted: Fri Mar 27, 2009 10:03 pm
by MelanieGiles
My own view is that Mercers need to understand the IVA process a little better, as it seems that they continue to harass Barclays customers long after an IVA has been accepted - even when their client has voted in favour!
Posted: Fri Mar 27, 2009 10:08 pm
by kallis3
Perhaps Barclays don't communicate too well with them. It certainly seems that the information doesn't filter down to the call centres.
Posted: Sat Mar 28, 2009 1:57 pm
by David Mond
Mercer's is the debt management arm of Barclays and is owned by Barclays - looking into whether a class action can be brought.