Posted: Wed Jul 30, 2008 7:16 pm
Hi all
Just thought i'd get some advice on a little battle I'm having...
I took out a homeworker insurance policy with AXA last July
In November, I rang them to discuss a possible claim for mobile phone damage as mine had got smashed falling off my desk
I was given an appointment to speak by phone to a claims advisor which I did
Anyway, they made such a palavar about it, wanting 'crime scene' style photos of the angle I was sitting and the trajectory of the phone's fall that i decided not to bother with the claim.
I rang them to tell them this and the case was closed.
In April, I decided to switch to a different insurer, I was paying for AXA by monthly direct debit and my policy T+C stated that so long as no claim had been paid for during the policy, I could terminate at any time with no premiums due for the remainder of the contract.
This is where the fun starts
AXA claim that because they paid a claims advisor £90 to talk to me for 30 mins then that counts as paying out to me under the claim even though it was never completed and therefore I owed them £140 in unpaid premiums
I was never advised of this fact they were using an external claims processing service.
Anyway, I battled with them for a week on the phone (on their premium rate number) and finally got some call centre guy in India to email me and admit that I had nothing to pay because the claim was cancelled.
All fine and well
Except 2 days ago I got a court demand out of the blue for the remaining premiunms threatening ccj if I didn't pay up
I pointed out that the guy in India said I had nothing owing but they said 'he made an error of judgement'
Surely, the fact that I have email proof of them saying there is nothing to pay + the fact that I never received a penny of any claim is enough for me to win this if it goes to court?
Sorry for the long winded novel!
Just thought i'd get some advice on a little battle I'm having...
I took out a homeworker insurance policy with AXA last July
In November, I rang them to discuss a possible claim for mobile phone damage as mine had got smashed falling off my desk
I was given an appointment to speak by phone to a claims advisor which I did
Anyway, they made such a palavar about it, wanting 'crime scene' style photos of the angle I was sitting and the trajectory of the phone's fall that i decided not to bother with the claim.
I rang them to tell them this and the case was closed.
In April, I decided to switch to a different insurer, I was paying for AXA by monthly direct debit and my policy T+C stated that so long as no claim had been paid for during the policy, I could terminate at any time with no premiums due for the remainder of the contract.
This is where the fun starts
AXA claim that because they paid a claims advisor £90 to talk to me for 30 mins then that counts as paying out to me under the claim even though it was never completed and therefore I owed them £140 in unpaid premiums
I was never advised of this fact they were using an external claims processing service.
Anyway, I battled with them for a week on the phone (on their premium rate number) and finally got some call centre guy in India to email me and admit that I had nothing to pay because the claim was cancelled.
All fine and well
Except 2 days ago I got a court demand out of the blue for the remaining premiunms threatening ccj if I didn't pay up
I pointed out that the guy in India said I had nothing owing but they said 'he made an error of judgement'
Surely, the fact that I have email proof of them saying there is nothing to pay + the fact that I never received a penny of any claim is enough for me to win this if it goes to court?
Sorry for the long winded novel!