www.iva.co.uk

Thankyou so much for phoning us so quickly melanie
you sound so lovely on the phone and after having a day full of tears i will now be able to sleep a little easier
I am sure between us we will come to the right decision to go forward in the future and I look forward to speaking with you tomorrow.
Thanks again
jayne and robert

Hi Jayne and Robert!

It was actually my Manager, Melanie Nicholas who you spoke to earlier - just to confuse everyone there are two Melanies in my office! I will let her know how reassured you feel, and in due course I will be speaking to you as well.