www.iva.co.uk

Sorry, but this is a rant, because I am livid with NPower.

First, a background (which I have posted on here previously):

Changed banks as a result of my IVA, my NPower DDR didn't transfer properly, so it didn't go through. I sent a cheque as soon as I realised - job sorted I thought. They sent me a letter saying that the whole balance of £157 was now due. I naively thought that this cheque would get me back on track, it didn't - the next thing I know I got a letter on Friday 18th saying someone had called to discuss payment with me, but I wasn't in (at work, obviously!) I rang NPower and explained my situation - that I couldn't pay my debit (or credit - don't have one any more!) card, and I would put a cheque in the post postdated for the 25th. The woman I spoke to said that's OK and she will make a note on my file.

I sent a letter with my post-dated cheque (albeit rather a uncomplimentary one about their poor customer services). I printed in red, bold, underlined and highlighted!! that the cheque was post dated to the 25th and not to pay it in until then.

I check my bank this morning, and the cheque was returned unpaid YESTERDAY (24th). So as well as still owing £157 to NPower, I will now be hit with an unpaid cheque charge of £30 or something due to NPower's sheer incompetence of not reading my letter/looking at my file/doing what was agreed.

I am absolutely livid, but what can little old me do against big bad Npower?? [:(!][:(!][:(!][:(!][:(!]

Rant over - sorry!!!

Chris

Visit my blog at http://cr15py.blogs.iva.co.uk

Start off by asking to speak to a manager and confirming what was written in the letter and that you expect to be re-imbursed for the bank charges. They are liable for these. If necessary ask for the managers fax number so you can fax the original letter as they may not scan these onto your account as a record.

I know alot about the energy industry and can assure you that providing they have a copy of the letter, you are entitled to your bank charges back, if they are at fault in anyway. They may need to see proof of charges on a statement.

I'd be asking my bank why they allowed the cheque to be processed when it was dated the 25th.

Banking rules state that you are not actually allowed to post date cheques which is how they get around clearing them. Not saying I agree but worked in a bank for 9 years so know that this is the reason they give.

NPower is seriously the worst company I have ever had the misfortune of dealing with.
Good Luck with getting it sorted.
Dee