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Posted: Wed Apr 06, 2011 1:37 pm
by Wizzzard
As a few of you may know Mrs Wizzz has retired and it is causing us a few problems financially. I have been trying to get in touch with my IP to no avail as she/he is never there. I have requested call backs from whoever is handling their case load and I might as well be banging my head against a brick wall. On ringing today I was notified by some supercilious jumped up tosser that my call was answered at the beginning of the week but no one answered ... so they left a message on my answering machine. This in itself is a miracle as I don't have one. I'm tired now ... and fed up.

Posted: Wed Apr 06, 2011 1:44 pm
by kallis3
Can't remember which company you are with Ray?

Posted: Wed Apr 06, 2011 1:56 pm
by Shining
Oh Ray that is not good customer care, I would probably jot it all down in a letter and post it off and demand a reply within a realistic amount of time. Within an IVA we're all trying to do our best but the frustration of not being able to contact your own IP is not good. Hope they have the decency to return your call very soon. x