Posted: Sat Nov 16, 2013 2:04 pm
Hi
I do not post here very often but feel I need some help regarding my IVA.
My final payment into my IVA was in August 2012 and some 15 months later I am still no closer to getting my IVA signed off as completed and being able to move on with my life.
Debt Free Direct never reply to emails I send them (or if they do they are generic replays) all they have ever really done for me is send through yearly reports. As I paid every month without fail I feel it is unacceptable to still be waiting for my IVA to be completed some 15 months later.
When I do get a reply from DFD they say my case is still awaiting PPI claims to be resolved and I need to contact EIF.
Well lets not get started on these people, they have had my PPI cases (not through my choice I was basically told I had to go with them) for close to 2 years and they have still not completed any work. I only get contact from them when I email them I am never kept informed of my case. They have taken thousands from PPI claims and provide a shoddy service.
All of this is coursing me a lot of stress I want to be able to move on with my life and starting build a credit history so I can at least get a new mobile phone contract.
Am I able to complain to the financial ombudsman about these companies as I really do think for the amount of money both companies have made out of me the service has been a disgrace.
I do not post here very often but feel I need some help regarding my IVA.
My final payment into my IVA was in August 2012 and some 15 months later I am still no closer to getting my IVA signed off as completed and being able to move on with my life.
Debt Free Direct never reply to emails I send them (or if they do they are generic replays) all they have ever really done for me is send through yearly reports. As I paid every month without fail I feel it is unacceptable to still be waiting for my IVA to be completed some 15 months later.
When I do get a reply from DFD they say my case is still awaiting PPI claims to be resolved and I need to contact EIF.
Well lets not get started on these people, they have had my PPI cases (not through my choice I was basically told I had to go with them) for close to 2 years and they have still not completed any work. I only get contact from them when I email them I am never kept informed of my case. They have taken thousands from PPI claims and provide a shoddy service.
All of this is coursing me a lot of stress I want to be able to move on with my life and starting build a credit history so I can at least get a new mobile phone contract.
Am I able to complain to the financial ombudsman about these companies as I really do think for the amount of money both companies have made out of me the service has been a disgrace.