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Annual review
Posted: Tue Feb 01, 2022 8:01 pm
by Linka17
Ots been a year since I've started my IVA. Ebengate has not been in touch about my annual review. Should I wait for them to contact me first or should I email them my bank statement etc anyway...?
Re: Annual review
Posted: Tue Feb 01, 2022 8:33 pm
by Foggy
No harm in giving them a reminder.
Re: Annual review
Posted: Wed Feb 02, 2022 1:11 pm
by Linka17
They never answer the phone and don't read or at least don't reply to emails. What's gonna happen if I won't show my statements if they won't ask for them? Do they always ask for annual review?
Re: Annual review
Posted: Wed Feb 02, 2022 1:22 pm
by kallis3
You normally have to provide an annual review incase your payments need altering.
Email your IP directly and see how you get on with that.
Re: Annual review
Posted: Wed Feb 02, 2022 1:25 pm
by Foggy
An annual review is a statutory requirement. But, I have heard of people getting through the IVA without any reviews !! The problem is, if they discover a pay rise later on, they could ask for extra money in back payments !
They have to get reviews done within 2 months after the anniversary date, so they still have time.
I would drop an email direct to your IP --- so, at least you can prove you have tried if you need to complain to their regulatory body. That is the regulatory body of the IP -- Ebenegate are only a glorified call centre.