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Reporting changes by email
Posted: Mon Nov 01, 2021 7:25 pm
by Linka17
Can i tell creditfix that I started recieve benefits sending them an email? Or does it have to be a phone call?
Re: Reporting changes by email
Posted: Mon Nov 01, 2021 7:52 pm
by Foggy
An email works as well as a phone call and gives you a better 'paper trail' (if acknowledged or replied to). A phone call will give them the opportunity to ask and further questions --- but they could deny it was ever made if there are issues later on. CF are particularly bad at communications ... maybe the old 'snail mail' (registered delivery) would be better !
Re: Reporting changes by email
Posted: Tue Nov 02, 2021 1:15 pm
by Linka17
So as I understand is better to send an email and keep as an evidence?
Re: Reporting changes by email
Posted: Tue Nov 02, 2021 2:09 pm
by kallis3
It is always better to keep an email as proof that you have contacted them and also, if you back it up with snail mail (registered as Foggy says) then you have double proof that you have contacted them.