www.iva.co.uk

Hi All,
My IVA was transferred to a new company (Vanguard to Ebenegate). Having a phonecall with the new company it turned out that the amount of my monthly threshold is less than it is in my annual review letter last year. Ebenegate claims that Vanguard gave them all the info. I tried to contact with my IP, but the phone number seems to be changed and the email is failed to be delivered. The "Welcoming email" from Ebenegate says that none of the term of my IVA is changed, than how is it possible that the amount of threshold is less comparing with what was set at last year review? Any advice please? Is someone has the same or similar issue? I don't even know how am I able to contact to my IP, as on his contact details from the Insolvency Service gov site he is not available. I am confused and worried, still 2 years to go with IVA.

You are still with Vanguard -- Ebenegate is merely an offshore admin company who do the office work. https://debtcamel.co.uk/major-changes-a ... customers/

Vanguard should still be contactable. However I see that their website now directs to Ebenegate.

Thank you for your response, Foggy. I've tried all my contact with Vanguard, the phonecalls on all numbers I have contacted with Vanguard are now taken by Ebenegate, the emails are all sent back as undelivered. Unfortunately at this point it seems I have no way to contact to my IP. The best I think I could do is to send my letter from Vanguard of last year review and ask them to update their records about my monthly threshold, and keep praying when getting closer to my next review.

Ask specifically who is your IP or check on the register to see who is listed.

At the end of the day, it is the IP that gets fined if they cannot demonstrate control of the support functions.

Wed Feb 24, 2021 3:59 pmlifenoteasy wrote:

Ask specifically who is your IP or check on the register to see who is listed.

At the end of the day, it is the IP that gets fined if they cannot demonstrate control of the support functions.

Hinting at the possibility of a complaint going to regulatory bodies often prompts a helpful response.

I tried that, waiting for their response. Thanks for the help.