www.iva.co.uk

Hi everybody. I don't know how to start so firstly Vanguard doesn't exist anymore, vanguard website is Ebenegate website now , their number which I have since I start my iva in 2017 , I call them today and suprise Ebenegate adviser answer the phone.
Ok so to the point, now 3 months later after send them all documents required for annual review ebenegate sent me back annual review confirmation with around 1700£ additional income. From their calculations my threshold for last year was £1570.62 per month and they ask me to pay 50% from my additional income. The think is I got letter from Vanguard from annual review 2019 and threshold on the letter for forthcoming year is 1702.80£. First annual review with them and huge misunderstanding. They didn't even ask for 12 months payslips just last 3 months + p60 and 3 months bank statements. So how they can know how much exatly I earn since my last review? No question for bills, tenancy agreement nothing at all. I'm start to be little bit scared about my figurę IVA with them.. I remember only one phrase from Ebenegate welcome letter "We working close with all creditors" now I can see how close they are

Vanguard IPs still, effectively, supervise your IVA --- but the actual admin is done by Ebenegate from their offices abroad. Ebenegate is owned by Creditfix, who like to do most things their own way -- which upsets many an apple cart !

Have a read here: https://debtcamel.co.uk/major-changes-a ... customers/

I only need to give stepchange last 3 payslips, last p60 and last month bank statement at each review (just done 3rd review) Payslips usually give your year to date earnings, P60 shows total earnings in previous year, asking for all payslips seems excessive really.

So how annual review is calculated? For example you start you Iva in January 2018 , then January 2019 it's time for annual review so you give them p60 from 2017/2018 tax year (april 2017 - last day of march 2018) and 3 months bank statement (october, november, december) how they can make proper review without knowledge about you earnings from May , June, Julay , August and September? My IVA for example start
1 September and how I understand for next 12 months until 1 September fallowing year I can't exceed threshold for additional income including 10% allowance for example 1500£ per month so 12 x 1500 = 18000£ for year from 1sep until 1sep next year. everything over 18000£ in this period is additional income I'm right? Vanguard advisor explain me everything this way, after each annual review I call them and ask for the numbers how much exactly I can earn until next review. Last review I was told by Vanguard threshold is 1700 per month x 12 months = 20400£ per year
I check my all payslips and I earn 19100£ Ebenegate which replace Vanguard said threshold for last year was 1570£. Everything is really stressful and confusing now. Looks like my IVA never end with Ebenegate

Most IPs still account for extra income on a monthly basis, so, on your £1500 income, you are allowed to earn up to £1650 per month and split anything over that 50/50 with the IVA. This, of course, has the disadvantage that if you earn an annual bonus it gets all lumped into one months income and you lose far more to the IVA than if it was spread out over the year. So, working on an annual basis can help smooth out bumps.

When I did my IVA I accounted for, and paid in, extra income each month -- this avoided any surprises at review and I was working in real time ( not a year behind or a year ahead). Far easier to keep track of. I also had the advantage of not having to deal with a large, impersonal, firm and could actually speak to my IP, when needed, rather than a call handler in a call centre 6000 miles away !

Hi, I have just found your post. I have a same issue with Ebenegate about the monthly threshold. Did you manage to clear this with them? I also have my letter from Vanguard with higher threshold, though Ebenegate claims they have all the info provided from Vanguard. So confusing. I thought I send it to Ebenegate before my annual review, no response yet.

I have hd the same issues with this cow boy out fit. They tried to increase my payments by £100. I challenged this increase since I earned less since the last review. I spoke to three diferent people claiming to be my Case Manager none of them could explain the reason for the increase all they kept saying is "we use a formula", but they couldbt explain the formula. I decided to make a formal complaint to my supervisor. He sent me a expenditure form which I completed. I have heard nothing since and my payments have remained the same.
This company does not have peoples interests in mind. They just want to get as much money out of you. You must challenge everything they do. The next issue that you will come across is Ebenegate trying to force you into using Recurring Payments. This means that they can take what they want out of your bank account without your permission. Dont agree to it .
If you want to see how bad your supervisor is go to the insolvency practitioner sanctions page on the Goverment website gov.uk

Sanctions can be viewed here: https://www.gov.uk/government/collectio ... -sanctions

Hi,
I've just started out with Ebengate and if I have to make a formal complaint to them,I'm just wondering how you went about it.
Thanks .

Sat Sep 18, 2021 4:44 amsurfingruthie53 wrote:

Hi,
I've just started out with Ebengate and if I have to make a formal complaint to them,I'm just wondering how you went about it.
Thanks .

Initially I would address a complaint via their Glasgow office:


Contact Information

Need to get in touch? We’re only too happy to help. You can write to the team at:
Ebenegate UK
PO Box 27160
GLASGOW
G2 9LZ

Or give us a call on
0141 218 4816

For customer emails, drop us a line at client@ebenegate.co.uk
Or, if you’re a creditor, you can contact us at: creditor@ebenegate.co.uk

We look forward to speaking to you soon and supporting you on your journey out of debt.

Ebenegate are part of the Finbora Group Limited Registered Number SC545312 at 16 Royal Exchange Square, Glasgow, Scotland.


If that gets nowhere you can complain directly to your IP which you can then escalate to their regulatory body via the Government Complaints Gateway, info here: https://www.gov.uk/complain-about-insol ... actitioner

Remember Ebenegate only administer the IVA the responsibility still rests with your named supervisor (IP).