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I have paid too much into my IVA and they won't refund the money
Posted: Fri May 03, 2019 1:48 pm
by jennifer369
I have overpaid my IVA by £600, when I rang they said I wouldn't get it back as it had gone to my creditors. My IVA which finished in Nov was not picked up by my IP as being completed hence the overpayment. My IVA was for 60 months but I have paid an extra 3months. I was told it was my fault I'd overpaid as I hadn't cancelled the SO, but in my IVA package it states not to cancel your SO until your IP tells you. I feel the goalposts have been changed to suit Aperture. Is this legal?
Re: <t>I have paid too much into my IVA and they won't refund the money</t>
Posted: Fri May 03, 2019 2:42 pm
by kallis3
You will always owe the full amount to your creditors. You need to keep on at them if you are not happy.
Re: <t>I have paid too much into my IVA and they won't refund the money</t>
Posted: Fri May 03, 2019 3:06 pm
by Foggy
Aperture like moving goalposts ! I would write to the IP direct making a formal complaint. If that gets you nowhere then escalate the complaint to their regulatory body via the Government Gateway here:
https://www.gov.uk/complain-about-insol ... actitioner
Re: <t>I have paid too much into my IVA and they won't refund the money</t>
Posted: Sun May 05, 2019 7:25 am
by catherine826
I paid extra in to my IVA with Aperture thinking I would be paying an extra 12 months. I released equity with the help of Select Partnership and have had the extra payments I made refunded. I was very surprised as I thought that they would keep them. I did state that I wanted to pay the extra payments off the secured loan that I had to take out, which I have done.