www.iva.co.uk

I’m trying to contact a Suzanne Payne who dealt with an IVA for me through Tenon solutions quite a few years ago. I’m having a nightmare with HSBC regarding a ppi claim and they won’t release monies until I provide a new completion certificate done by Suzanne Payne.

Kind regards

Claire

Even if you do get a PPI payout it will be payable to your creditors.

Tenon IVAs were sold on to Grant Thornton, who then became Aperture. They may be able to assist.

There is an IP by that name at Milner Boardman Insolvency LLP, St. Georges House, 2 St. Georges Road, BOLTON, BL1 2DD email: suzanne.payne@milnerboardmanllp.com

HSBC is notorious for trying to hold on to PPI refunds. It may be worth writing to the financial ombudsman to see if they can assist. Although IVA's are outside of their remit, PPI is their thing !

I’m trying to contact Suzanne Payne who dealt with my IVA whilst working for Tenon solutions. It’s regarding a ppi claim and the company won’t release funds without a completion certificate.

Kind regards

Claire

Topics merged

Hi

The details Foggy have given you are the only Suzanne Payne on the IP register so she is the likely suspect.

https://www.insolvencydirect.bis.gov.uk ... ome/Search

The number listed for her is 01204 524 319

Also do you mean you need a copy of your CC rather than a new one?

Please be aware that unless you paid off the total debt, interest and costs in full in your IVA the PPI is probably due to the IVA trust/creditors.

Hi everyone

Thanks for all you’re reply’s, my Iva ended back in 2010 and I recently found ppi on a old loan with hfc now hsbc and they won’t release any monies without a no further interest certificate. I’ve tried all the above companies and the number listed for Suzanne Payne but no joy.

Kind regards

Claire

They appear to be still trading:
https://beta.companieshouse.gov.uk/comp ... 8/officers

All sources give that same phone number, but a partner, Mathew Holt, has these contact details on Linkdin:

► Mob: 07927 184 979
► Email: matthew.holt@milnerboardmanllp.com

Might be worth a try.

The website seems to have been abandoned --- but the company did submit accounts at the beginning of this year

As I said above it's unlikely you will get to keep the PPI.

Lisa Thomas wrote:

As I said above it's unlikely you will get to keep the PPI.

Bit complex --- the IVA and records are now 8 years old. The Supervisor went to MLB and the case notes would possibly have been sent over to Grant Thornton, now Aperture. The IVA Trust retaining the refund would be conditional upon the IP being able (and willing) to resurrect the old files and distribute the funds. If this proves uneconomical or impossible to do then the refund should be returned to the debtor. If any party claims an interest I would ask them to account for the monies, in detail.

Hi Claire!

Did you ever find Suzanne Payne, please? I've got exactly the same issue but with First Direct. I think I have her email address, from a colleague in the Insolvency business.

This is a few years old now so no idea. Can I suggest you remove your email address from your post? You may get a load of spam otherwise.

Assuming her name is spelt correctly on here she is on showing up on the Insolvency Practitioner register.

I think she might now be at this firm, according to a profile I have found for you on Linked In:

https://milnerboardman.com/contact-us/