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Not happy with what I have been told
Posted: Tue Sep 11, 2018 3:56 pm
by rachel655
Can I put a complaint in if I am not happy with what I have been told
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 4:53 pm
by kallis3
Can you be a bit more specific - who has told you what? Are you in an IVA?
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 5:06 pm
by Foggy
Every firm has a complaints process, so you can complain. However many problems we see here are resolved without resorting to this. What is the problem ?
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 5:39 pm
by rachel655
They sent me a letter stating there was 7 day to sort my account out with them and I phoned them today twice and they have closed it but got it touch with step change and they said it is still active so what do I do abut it please
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 5:49 pm
by Foggy
rachel655 wrote:They sent me a letter stating there was 7 day to sort my account out with them and I phoned them today twice and they have closed it but got it touch with step change and they said it is still active so what do I do abut it please
So Stepchange are handling your IVA ? Who told you to sort what account out ?
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 5:55 pm
by rachel655
To sort my iva account out before they take legal action but it failed yesturday and step change need to certificate saying it has ended and the list of my creditors
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 6:29 pm
by Foggy
rachel655 wrote:To sort my iva account out before they take legal action but it failed yesturday and step change need to certificate saying it has ended and the list of my creditors
Your IVA has failed ? And someone wants it sorted and certificated within 7 days ? Stepchange were your provider ? Termination Notices take a few weeks to issue.
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 6:33 pm
by rachel655
Ok thanks for your help hopefully I get it sorted out now
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 9:26 pm
by kallis3
Why has it failed?
Re: Not happy with what I have been told
Posted: Tue Sep 11, 2018 10:25 pm
by rachel655
Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ]
Re: Not happy with what I have been told
Posted: Wed Sep 12, 2018 6:26 am
by caravario1
rachel655 wrote:Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ]
Stepchange's call handler and staff have become quite poor with their customer service skills lately. Most are insensitive and show no empathy what so ever. So not surprised about how you were treated.
Re: Not happy with what I have been told
Posted: Wed Sep 12, 2018 10:43 am
by rachel655
The best of it is I am not with step change
Re: Not happy with what I have been told
Posted: Wed Sep 12, 2018 11:45 am
by Foggy
rachel655 wrote:The best of it is I am not with step change
I am confused ! Who are you with and why is Stepchange involved ?
Maybe we need to start again !
Re: Not happy with what I have been told
Posted: Wed Sep 12, 2018 12:02 pm
by kallis3
Agree with Foggy - we need some more information
Re: Not happy with what I have been told
Posted: Wed Sep 12, 2018 5:28 pm
by rachel655
I am with aperture I phoned step change to get some advice