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Why are Aperture emailing me now?
Posted: Sun Jul 01, 2018 3:08 pm
by andrea457
My IVA was sold to Aperture just before I made the last payment in Feb 18. Aperture requested that I send in wage slips an P60 for my husband an I. Which I did immediately.
To my dismay Friday I received an email from them stating that the attached photos of wage slips they can read. It’s been 4 months since they were sent in so why are they only emailing me now???
Re: Why are Aperture emailing me now?
Posted: Sun Jul 01, 2018 3:23 pm
by plasticdaft
Sounds like they are struggling to keep up with the increase in cases. I assume you mean they cannot read the photos? Are they asking you to resubmit them?
Paul
Re: Why are Aperture emailing me now?
Posted: Sun Jul 01, 2018 3:38 pm
by Foggy
As Paul says -- they have recently taken on a large number of cases from other firms and are struggling to cope with the extra workload. Not a new occurence with this firm I am afraid.
Re: Why are Aperture emailing me now?
Posted: Sun Jul 01, 2018 4:46 pm
by andrea457
plasticdaft wrote:Sounds like they are struggling to keep up with the increase in cases. I assume you mean they cannot read the photos? Are they asking you to resubmit them?
Paul
Sorry it should of said can’t, I resent them. Do they have a time frame for when my case should be closed.
Re: Why are Aperture emailing me now?
Posted: Sun Jul 01, 2018 5:18 pm
by Foggy
andrea457 wrote:plasticdaft wrote:Sounds like they are struggling to keep up with the increase in cases. I assume you mean they cannot read the photos? Are they asking you to resubmit them?
Paul
Sorry it should of said can’t, I resent them. Do they have a time frame for when my case should be closed.
Aperture historically take the longest to close -- often the full 6 months, sometimes longer. although, on rare occassions, they have been much faster.