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Posted: Wed Jul 06, 2016 4:00 pm
by SUC
Well my F@F offer was earlier today and as usual no communication etc from Creditfix
I know firms can be busy but things like this really do annoy me and how IVA companies can treat their clients.
If I ran a business like this I would not expect to successful
I have tried contacting them no use people not at their desk or now body knows anything
Sometimes I think because you are in an IVA you can be treated as a second rate person as you have no alternative and just have to take what comes to you
Posted: Wed Jul 06, 2016 4:20 pm
by kallis3
Hopefully you will hear soon.
Posted: Wed Jul 06, 2016 4:26 pm
by SUC
You are probably right but why set a time to be available at and then no one wants to speak to you
Posted: Wed Jul 06, 2016 4:31 pm
by Foggy
I have to agree with you SUC --- It is one of my prime bugbears: That they know they have you over a barrel and see no need for customer service at all!
Posted: Wed Jul 06, 2016 4:50 pm
by kallis3
I phoned up after my offer and just as I did the email had popped through to say it had been accepted.
Keep phoning SUC - it is bad that they haven't contacted you.
Posted: Wed Jul 06, 2016 5:18 pm
by SUC
Can't get anyone to answer my calls Email them and you get a standard reply
Posted: Wed Jul 06, 2016 5:43 pm
by kallis3
I imagine they will have gone home now - first thing in the morning get on the phone and keep trying. What time was your meeting?
Posted: Wed Jul 06, 2016 7:52 pm
by SUC
Still no excuse a simple courtesy call is the least I should expect
Posted: Wed Jul 06, 2016 9:22 pm
by Shining
I agree, customer service should be paramount throughout the whole IVA.
Hoping you hear first thing, not a good example of customer service.
Posted: Thu Jul 07, 2016 9:33 am
by Lisa Thomas
This is the problem with some IVA factory firms - sometimes personal service/care is lost.
Posted: Thu Jul 07, 2016 10:08 am
by SUC
Latest is they are very busy and is with variations team whatever that means
Posted: Thu Jul 07, 2016 10:16 am
by kallis3
If the meeting was yesterday then you should have had a result yesterday.
Posted: Thu Jul 07, 2016 10:21 am
by SUC
Unfortunately I work outside Uk most of the time and now cannot phone them as cannot make 0800 number calls. Great!
Posted: Thu Jul 07, 2016 10:32 am
by kallis3
Can't they email you?
Posted: Thu Jul 07, 2016 11:35 am
by Lisa Thomas
or phone you themselves?