Posted: Thu Mar 19, 2015 7:46 pm
A while ago I posted about GT fees and wrote a complaints letter. GT was amazing and explained that my previous IP withdrew the fees and according to their calculation overbilled the Supervisor fee by £1,953.10.
How? My IVA proposal outlines the Supervisor fee should have been... "As per the proposal, the fee was capped at £1,200 per annum. This works out at £6,600, allowing 5 years for payments and 6 months for closure". The fee drawn was £8553.10 (not including Nominee’s fees and VAT).
I went to complain to my previous IVA IP but found out the company went into administration but there was a link and contact number to another company and sent an enquiry and complaints there.
Today, I received a letter that states the above information in regards of fees in the IVA proposal but then goes on to say….
“As I understand it, during the IVA and in breach of your requirement to do so under its terms, you failed to notify Ms ???? that you had received a PPI payment of over £????. You were subsequently required to repay that money into the IVA. Ms ???? and her staff incurred additional time costs as a consequence which contributed to the increase in her Supervisors fee”.
Yes, I did receive some PPI and misunderstood the terminology of ‘windfall’ (piece of unexpected good fortune) – I knew I was owed PPI and when received did spend some e.g. to pay the solicitor bill who was investigating the PPI and rest on other needed items. However, I did inform my IP who then corrected me and we made arrangements to pay this money back. However, the above statement says ‘you failed to notify’ this sounds like I did not say anything at all. Any way all I want to know is – is this correct “staff incurred additional time costs as a consequence which contributed to the increase in her Supervisors fee” and charge me £1,953.10.
Thank you
How? My IVA proposal outlines the Supervisor fee should have been... "As per the proposal, the fee was capped at £1,200 per annum. This works out at £6,600, allowing 5 years for payments and 6 months for closure". The fee drawn was £8553.10 (not including Nominee’s fees and VAT).
I went to complain to my previous IVA IP but found out the company went into administration but there was a link and contact number to another company and sent an enquiry and complaints there.
Today, I received a letter that states the above information in regards of fees in the IVA proposal but then goes on to say….
“As I understand it, during the IVA and in breach of your requirement to do so under its terms, you failed to notify Ms ???? that you had received a PPI payment of over £????. You were subsequently required to repay that money into the IVA. Ms ???? and her staff incurred additional time costs as a consequence which contributed to the increase in her Supervisors fee”.
Yes, I did receive some PPI and misunderstood the terminology of ‘windfall’ (piece of unexpected good fortune) – I knew I was owed PPI and when received did spend some e.g. to pay the solicitor bill who was investigating the PPI and rest on other needed items. However, I did inform my IP who then corrected me and we made arrangements to pay this money back. However, the above statement says ‘you failed to notify’ this sounds like I did not say anything at all. Any way all I want to know is – is this correct “staff incurred additional time costs as a consequence which contributed to the increase in her Supervisors fee” and charge me £1,953.10.
Thank you