www.iva.co.uk

Dear All,

We are aware of this IVA forum and appreciate the stressful times currently endured by many individuals who find themselves within the process of an IVA.

I will not regularly post on the forum, but will post when a client is unhappy or is having a difficult time.

If anyone has any questions regarding their account with Creditfix then please feel free to contact our customer service department:

T: O141 360 0186
Email: customerservice@creditfixme.co.uk

Failing that you can contact me directly and I will endeavour to do my best to help resolve any issues.

Hi and welcome, I am sure lots of our posters will be happy to see you on board. Do you have a name as it's nice to have that personal touch?

Hi Lesley,

My name is Greg Balfour.

My contact details should appear below all messages in case anyone is looking to get in contact with me directly.

Hi Greg, I can't see your signature but that could be connected to the browser I'm using. However if you ask Andy you could be listed in experts and your contact details will be in the ask experts a question link to the left and that way we can signpost people to you.

Again welcome from me

Hello and welcome (hope you have your tin hat handy ).

Details appear as they should in your signature. As Lesley suggests, a word with Andy will get you into the Experts Section.

Tin hat and bullet proof vest

Welcome Greg.

Good to see CF now have a presence on the forum - did you draw the short straw #128516;

I've no doubt you will be inundated going forward.

Hi Greg

A warm welcome from me

I have emailed you directly

Regards

Hi Greg and a hearty welcome to the forum.

I am so pleased to see a Creditfix presence on here and not a moment too soon.

There has been so much speculation, fear, confusion and frustration around the PJG transfer to Creditfix I'm sure your arrival will cause a fair few posts.

Welcome again and do please join in.

Hi Greg

Welcome to the forum,it is good to finally see someone representing Creditfix.

I, as many others, recently received an email asking us to change the standing order details so our payments go into a new bank account and not the one we paid whilst with PJG. Several of us feel that including IVA in the reference is something we do not feel comfortable about and is not something we had to do whilst with PJG. It would be appreciated if we could just include all the other details you require in the reference but omitt the IVA from it, surely the other details would be sufficent? Having a constant reminder of the IVA on statements and the invasion of privacy it would cause if we have to show our statements to anyone( maybe as ID) is concerning and an added anxiety those of us in an IVA do not need.

Any clarification on this would be appreciated.

Stressed 1974,

I appreciate the concern, however, the IVA reference number is purely there to allow us to allocate any payments made.

The reference number does not appear on any bank statements you receive.

Payments will show as: SUSAN M WRIGGLESWORTH on any bank statements.

Hi Greg and welcome to the forum.

Can you please tell me why i have received a letter from your office a week ago( mid January ) regarding the signing of new T&Cs when i made my final payment in early December some 6 weeks earlier. My case should surely now be in your closures department and new T&Cs should surely not apply to my case as it is now payment complete. All i expect now is a swift closure process and receiving my CC.

You can post your reply on this forum if you wish as it may be of benefit to other readers in a similar position.

Hi onntheroad,

Can you send me an email please?

That way I can locate you on our account and give you an appropriate response.

Hi Greg

Thankyou for your quick response, i have sent you an email as requested.

Ontheroad,

I unfortunately haven't received an email yet?