www.iva.co.uk

Hi all

We have had on going problems with our IVA company with the most recent problems happening in March/April this year. In April our whole case was being looked into and anything to do with the protocol 2014 put on hold until a full investigation carried out. We have not heard anything until today when we received an email informing us that our variation meeting had been held and variations and modifications to our IVA agreed by creditors? We phoned our companies complaints person (who has been dealing with everything) and were told that we should have received paper work weeks ago!!!
If we had messed up on the IVA we would havebeen toled we had failed but what happens if the IVA company mess up. We have not seen or agreed any modifications. HELP can we complain to a governing body?

You will need to go through your firms internal complaints procedure first, then you can escalate a complaint tho their regulators via:

http://www.bis.gov.uk/insolvency/contac ... ts-Gateway

Your IP cannot put forward a variation to your IVA without your express agreement - to do so actually makes the variation null and void, so I suggest that in the first instance you get them to write to creditors to notify them of their error, and then open up sensible discussions with regard to considering whether a variation is needed on terms that you actually agree to.