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Posted: Sat Feb 01, 2014 9:13 am
by martjase
I would be interested to hear if anyone has gone through the complaints procedure.

Did it make any difference?
Did you get the answers you were looking for?
Was it a waste of time?

Please share your experiences on this.

Posted: Sat Feb 01, 2014 2:56 pm
by Sharon.10
Yes I have made a complaint did it help me yes it did I got my iva closed a month earlier and my complaint is still going on.

Posted: Sun Feb 02, 2014 9:07 am
by martjase
Hi Sharon,

Are you able to say what your complaint was regarding.

Posted: Sun Feb 02, 2014 8:07 pm
by Sharon.10
My complaint is regarding the length of time it took for my iva to close and also no communication with my ip since my last payment until I contacted gt last october.