www.iva.co.uk

Help every time we try to speak to anyone at dfd they are so rude and make us feel like criminal its so frustrating and we are never allowed to speak to our supervisor

Try emailing Matt Singleton, not sure if I am allowed to post his email address here, but he usually comments on a lot of DFD posts, you will find one of his posts under 'DFD never fail to infuriate', then from there, you can find his profile and email address.
He is, however out of the office until Tuesday. but in the mean time, try posting your problem here, and someone else may be able to advise you on it.

Oh dear! DFD are really on a roll aren't they with the abysmal customer service!

Unfortunately Beatle this is not uncommon for DFD and if you read the forum there are lots of complaints about them. I have been in my IVA for 4+ years and have never been able to speak directly to my IP supervisor. I eventually wrote a letter of complaint to their internal complaints department but just got a corporate defensive reply.

The closest I have got to anywhere near a decent line of communication is via email using the contacts on this forum.I now email one particular person with any queries and am fairly happy with the responses. I refuse to use the phone to speak to DFD as it always leaves me speechless with fury!! Try email for any queries and as martjase suggests try posting your problem on the forum. I've found this to be invaluable.

Good luck.

You have a right to speak to your supervisor if you need to. If they refuse to allow this then you may have to instigate a formal complaint.

A couple of DFD's customer service operators were very rude to me, one in particular made it out I should starve to death if needbe but I borrowed the money and obligated to pay it back..that is when I fell on hard times but luckily things picked up..As right as she may have been, you do get stressed when things are not going to plan and should have found a temporary solution or found some sympathy. My only regret is I did not take her name and complain about her - just hope the call was recorded.

That is disgraceful, and you should complain because I am sure the IP concerned would want to know how badly their staff had spoken to you and deal with the matter accordingly.

Ask the rude members of staff for their names, usually makes them far more pleasant.

and if it doesn't, you have their details to pass to your IP.

DFD needs to adress this issue with some urgency .

Dear Beatle,
Please contact me via the email address in my profile so I can take a look into your case and address your concerns.
Speak soon.
Thanks,
Judith Anderton

Despite my onging complaint to dfd, I found Customer service is quite curtesy, they read off notes in my file and some will make an effort to follow up with some answers.
I suppose it is down to the person answering the call.
The last time I spoke to dfd, before the 20th Jan, a very proactive advisor had inspired me to formally complain to dfd....he even said my enquiry has gone down as a 'complaint' before I initiated it.