www.iva.co.uk

Hi,
I have been long term reader on this great forum but have only now felt the need to post.
I currently have one year left of my IVA with DFD which has run smoothly thus far.
However, despite filling in every form from Equity in Finance some time ago, I received a letter supposedly from my "IVA supervisor" at DFD , (no name or signature), stating that "I am unwilling to allow this documentation to remain outstanding without an explanation and would remind you of your obligation to co- operate with your IVA supervisor". Puzzled I once again filled out the forms and sent them off.
The letter had not been sent by DFD but by Equity.
I received a phone call today once again asking if I had sent the forms in. When I said I had and could they check if they'd been received them I was told I would have to ring their head office.
DFD should hang their heads in shame at allowing Equity in Finance any where near the clients. Also who is giving Equity authorisation to send thinly veiled threats in the name of DFD.
Having been recently diagnosed with PTSD the last thing I need is my IVA failing due to Equity in Finance being incompetent.

Hi and so glad you decided to post. Glad to read your IVA has run smoothly thus far. EIF do get mentioned on the forum time to time, I've not personally had any dealings with them so can't comment but will bump this back up for others to comment. All the best for your final year and hope things run smoothly for you.

Thanks Lesley.
Thanks to this wonderful site I know I'm not the only one who has had or are having problems with Equity in Finance!

Hi onthemend: we were with mc Cambridge Duffy & they used equity in finance.

Mc Duffy did send us a letter telling us that they had instructed EIF to claim PPI.

We signed & returned everything to them. But I think they lose stuff & then chase you up for it again. & again & again......

Equity in Finance are completely useless. I was asked to fill in all the forms in May 2012. This I did. I knew I had one bit of PPI, and that was with a credit card from Lloyds TSB. I was self-employed so exempt, but they forced me to get the PPI as a pre-condition of getting the credit - which at the time I was desperate to get. However, EiF made such a mess of the claim that it was refused. This was because they got facts wrong. They did manage to get a bit of overpaid charges back from Amex. I had no other PPI. And yet they keep sending me forms to sign and fill in, and follow up calls a couple of days after sending them. In the end I have decided that I've signed enough forms, and with very little result. So now when they call I tell them I'm not sending anything back. The person who calls can never tell me anything - it's a different department.

The annoying thing was that I had a call from Payplan the other day asking me if I had started the process with EiF yet. I gave them the full run down of the process and my lack of confidence and patience. Whenever I go on a rant on the phone, the person on the other end always says they'll note what I say. The odd thing is that Payplan called even though I had my completion cert back in January, and knew then that I had already been in touch with EiF