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Posted: Thu Oct 10, 2013 2:41 pm
by tony3333
can anyone help me with my iva company
grant thornton took over from my origional company during the last 12 months and since then its all gone bad
i made my last payment in feb 2011
its now oct 2013 and strill no completion letter i made all payments on time and even overpaid by about £250 which they returned to me but about 8 months after my last payment they started ppi claims and im still waiting i think 20 months is far too long to wait every time i phone im fobed off with a rep saying all she can do is get someont to call me within 24 hrs which never arrives
can anyone help me resolve this
if anyone needs an iva please stay away from these people
Posted: Thu Oct 10, 2013 2:47 pm
by Tina Shortland
Hi Tony333 - welcome to the forum
Sorry to read of the frustrations you are having. Karol from Grant Thornton posts on here regularly and will hopefully pick up your post and get on the case for you.
Hope you get the matter resolved asap so you can put it all behind you. Best wishes.
Posted: Thu Oct 10, 2013 6:13 pm
by Borneo
Hi tony3333
Try emailing the closures team direct '
iva.closures@uk.gt.com' or '
ivacustomerservices@uk.gt.com putting only 'IVA Forum' in the heading.
This has worked for me and many others in the past. You will get a reply but you will need to wait at least 48hrs most times.
I have got the best results this way.
Hope this helps.
Posted: Thu Oct 10, 2013 10:37 pm
by tony3333
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Borneo
Hi tony3333
Try emailing the closures team direct 'iva.closures@uk.gt.com' or 'ivacustomerservices@uk.gt.com putting only 'IVA Forum' in the heading.
This has worked for me and many others in the past. You will get a reply but you will need to wait at least 48hrs most times.
I have got the best results this way.
Hope this helps.
Posted: Thu Oct 10, 2013 10:39 pm
by tony3333
thanks will give it a try have nothing to loose
Posted: Fri Oct 11, 2013 12:44 am
by Sharon.10
Hi tony3333 and welcome to the forum I am also with grant thornton and paid my last payment in august 2012 and I am still waiting for my completion certificate I did email them 10 days ago and I got a reply back from them today saying as you know there has been a delay in passing your case to our closure team however I wish to advise that I have now added your case to our system and I will ensure its treated as a priority due to the delays you have already experienced they also said this process usually takes 6 months however we will aim to have this closed within the next 3 months now.
Posted: Fri Oct 11, 2013 11:58 am
by tony3333
must appologise to gt i put 2011 on my origional post should bb 2012 its been 20 months since my last payment