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Posted: Sun Aug 04, 2013 9:52 pm
by Pap
Got an email tonight with a link to a survey saying it was on behalf of my iva company.
I will check this out with them direct before I decide whether to do it or not but just wondered if anyone here knew if it was genuine or not?
Thanks in advance
Posted: Sun Aug 04, 2013 10:01 pm
by Foggy
I have heard the GT are doing a customer satisfaction survey at the moment.
Posted: Sun Aug 04, 2013 10:09 pm
by Pap
Thanks - we're not with GT though, we're with Melanie.
Just worried it'll be some sort of scam/phishing!
Posted: Sun Aug 04, 2013 10:46 pm
by luluj
I am sure this isn't anything to worry about but will keep this bumped at the top ... Someone from Mel's team will come along soon and be ale to give you reassurrance
Posted: Sun Aug 04, 2013 11:41 pm
by doritos
If I win the prize offered is that subject to windfall rules?
Posted: Mon Aug 05, 2013 1:41 am
by MelanieGiles
It is definitely genuine. I take research very seriously, and we are always keen to now more about our client's experiences. Please help with the survey pap, as I am sure your input will be valuable.
Doritos - are you one of my clients?
Posted: Mon Aug 05, 2013 1:59 pm
by gwdihw
Just completed mine [:)]
Posted: Mon Aug 05, 2013 2:02 pm
by Kelly O
Thank you gwdihw, we are very grateful to all those who complete the survey as it is really important to us to get client feedback
Fingers crossed for the draw
Posted: Mon Aug 05, 2013 4:54 pm
by Goosed
I`ll be filling Mine in tonight.
Posted: Mon Aug 05, 2013 5:42 pm
by lem
Yes, completed mine last night too
Posted: Mon Aug 05, 2013 5:59 pm
by Shining
I'm out of the IVA now but would have definitely completed it. Go for it nothing to lose.
Posted: Mon Aug 05, 2013 9:15 pm
by doritos
Survey completed..
where are the gift vouchers for?
can I cash them in for money off the next repayment?
Posted: Mon Aug 05, 2013 9:31 pm
by harrysmummy78
Just completed ours glad I saw this post as it was in my spam folder

Posted: Mon Aug 05, 2013 11:14 pm
by MelanieGiles
Many thanks for all of your help guys. It really is helpful that we are able to get independent verification of how we are doing, and in particular the areas we need to tighten up on. Most grateful to all of you who have responded.
Posted: Tue Aug 06, 2013 7:48 pm
by kev59
Now I know its genuine, will be filling it in.
mind you I know its going to be 10 out of 10.