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Posted: Sat Jul 20, 2013 4:05 pm
by Til
Hi please may I ask what is the permitted time frame before we should receive the report about our annual review?
In the past we've always heard by now but this time seems to be taking a while.
If there is a time frame eg. 2 months or whatever - is that from the date you submit your details or from the date of your official anniversary?
We submitted our details on 22 June when they were asked for. However our anniversary date is 7 Aug.
When should we expect to receive the report so that I know when to chase for it if it hasn't turned up by then?
Thanks
Lisa
Posted: Sat Jul 20, 2013 4:13 pm
by Foggy
Hi -- I believe they have two months from the anniversary date to produce the report.
Posted: Sat Jul 20, 2013 4:16 pm
by Til
Thanks Foggy - that rang a distant bell for me too so I won't start chasing until after 7 October if I don't hear by then.... seems ages since they always ask for it early
Posted: Sat Jul 20, 2013 7:36 pm
by lem
We were asked for our documents in April, our anniversary is 16th may and we only received our report yesterday.
Posted: Sat Jul 20, 2013 9:34 pm
by mab
We submitted our annual review on 28th february fOr review date at end of march, still haven't heard a response despite numerous phone calls and emails
Posted: Mon Jul 22, 2013 7:47 pm
by MelanieGiles
Which firm are you with mab? Surely they must have provided you with a copy of their annual report by now?
Posted: Mon Jul 29, 2013 6:54 pm
by mab
We are with PAyplan Mel. Have contacted them again and said we should have a decision by 25 July, no news yet! Just to add to it all the TV is broken! Never mind x
Posted: Tue Jul 30, 2013 12:22 am
by MelanieGiles
When is the anniversary of your case mab?
Posted: Tue Jul 30, 2013 10:13 pm
by mab
The anniversary is 29 march Mel, at a loss what to do! Living life on a knife edge, things really tough and the delay doesn't help!
Posted: Wed Jul 31, 2013 12:52 am
by MelanieGiles
Are you saying that you did not receive a copy of an annual report by 28 May 2013? If this is the case, then your IP has failed to comply with a statutory responsibility, and I think they need to explain this to you directly.
Which firm are you with?
Posted: Wed Jul 31, 2013 9:38 pm
by mab
Hello no wehave had nothing other than a few emails and phone calls just stalling us! Don't feel comfortable with it all!
Posted: Thu Aug 01, 2013 11:35 pm
by MelanieGiles
This just does not sound right. I hope that the Payplan representative who occasionally posts on the forum will pick this up and invite you to contact him, so that he can investigate this further.
Posted: Tue Aug 06, 2013 11:00 am
by PayPlanSamuel
Hi mab,
Apologies for the delay in responding to you, I have been out of the office on leave. Thank you for raising your concerns, and queries.
Please can you e-mail me details of your case (including your contact details) and I will ensure this is looked into as a matter of urgency.
My e-mail address is:
samuel.jepson@payplan.com