www.iva.co.uk

I am a regular GT unhappy poster on this forum. On Monday 1st July it will be 2 years and 2 months since our final payment was made. We have signed everything connected to PPI and about 2 months ago we were told our variation meeting with our creditors was successful and it was back with the closure team . We expected our certificate by now but should have known better. Does anyone know how long this should take I realise there may have been a timescale before a certificate can be issued but once again all has gone quiet.

How long is a piece of string? Unfortunately closures are an unknown entity in some firms and appear to take a ridiculous length of time, whilst others are cleared sooner.

I would really be making weekly calls now, as well as emails to chase this up. It really isn't fair ..... You could always contact Karol from GT who posts on here and see if she can speed it up at all for you.

Could anyone please give me any information on grant thorn tons complaints procedure please I have sent a letter and variou emails all help gratefully reciieved

From a previous post:

1 If a client expresses unhappiness with the service provided by this firm, then in the first instance the concerns will be dealt with by the manager responsible for the area that gave rise to the complaint and you will receive a formal response in that regard within one month of the date of this letter. Should we require additional time to investigate the matter, you will of course be advised accordingly.

2 If the matter cannot be resolved by the relevant manager, you can then direct your complaint to my designated senior member of staff Mr Paul Madden at Grant Thornton, Waters Edge, Clarendon Dock, Belfast, BT1 3BH.

3 If you continue to be dissatisfied with my firm's response to your complaint, you can then write to Ms Fiona Beighton - the Head of Quality & Risk Management who deals with any complaints arising from the firm's recovery department - at Grant Thornton UK LLP, 30 Finsbury Square, London, EC2P 2YU.

In the unlikely event that my firm is unable to resolve your complaint you can then complain to my regulatory body – the Insolvency Practitioners Association.

Geordie

Please send me your details through to the e-mail address on my profile page. I will bring your dilemma to the IPs at GT, and hopefully someone there will look into this for you and give you a definite answer as to why your case cannot now be closed, and how much longer you have to wait.

I would say around 2 months after the variation meeting took place is the norm (the first 3 weeks after the meeting they cant do anything as there is a cool off period for creditors to change thier mind). Then add 4-6 weeks for GT to finalise the closure documents (they have a lot to get through, apparently). So I'd think you should be expecting it right about now so chase them again.

Creditors have 21 day cooling off period everything else is IP time.

Most of these cases, including mine, have been in closures for months anyway. I dont understand why it should then take a further 8 weeks after the mvm to close the case?

We are also in the same position. I have been emailing constantly for over a week now and have had no reply. Paperwork that should have arrived for...yes you've guest it...yet another proposed variation meeting is nowhere to be seen.
We are at a total loss to what is going on with our case. Full and Final settlement was agreed in December 2012. IVA started October 2006.
Hope you get something sorted soon!

Hang on in there i had my cc through today last payment was march 2013 i was pleasantly surprised

Thanks for the support. Unfortunately because our case has been taken over by GT from Tenon (in 2012), we seem to be caught up in a more complex closure due to the VAT issue.
That's what I am led to believe anyway.

Yes, Katy. It seems that HMRC have reversed the VAT situation agreed on the Paymex case ( where VAT wasn't payable on IVA's). Now they are saying that it IS payable on cases purchased from other firms !!

Mind you, as far as I can make out, Tenon were still accounting for VAT and holding it in reserve, and, it seems GT are still doing the same, so, hopefully, us Tenon refugees won't get too caught up in it.

Tenon should not have been continuing to charge VAT. HMRC made their position very clear during 2011 that VAT was no longer chargeable on either nominee or supervisor's fees.

I did mention this and was told that they were holding the VAT equivalent, pending advice.

Thanks for the replies.

We are now with GT after being taken over from Tenon in October 2012. The VAT issue was raised then at another variation before transfer. (Unfortunately not completed).

As far as we are concerned we have met all our obligations in the IVA including applying for PPI which was accepted as part of the Full and Final Settlement in December 2012.

The issue with HMRC and any of the Insolvency Firms
with VAT should not be holding up our Completion Certificate.

Our original contract in 2006 states in two separate paragraphs that 'the term of the arrangement should not exceed 72 months', as proposed by Eversheds.
We are now in month 81.

Incidentely 'a report was to go to GT within 7 days of the meeting. Work that one out!