www.iva.co.uk

Hi all, it has been 8 years now since we started our Iva. I haven't chased them up as much as I would like because my husband was diagnosed with cancer 4 years ago and two major operation he now breaths though is neck no voice box but we think it may have come back just waiting to go back into hospital sorry to go on . We just would like closure and peace, last time I spoke with GT they said it was the ppi that they was waiting for, but reading the forum again it looks like where been given the run around . Will we get to know what ppi they have received money from

Hi, Oh my 8 years is too long for this to be hanging over you without conclusion. Your husband is first in your life I agree and his health and your happiness together is paramount. I would suggest a strongly worded email telling them all of this and tell them you want closure NOW so you can move on.

Hi Lesley, I have told them later E-mail was in march.
They said it should be end of may or June , but not holding my breath there doesn't seem to be any countabilty

I'm hoping Karol who posts on the forum may be able to help you and escalate this for you.

You could always try emailing Karol at ivacustomerservices@uk.gt.com and ensure that "IVA Forum" is in the subject line. Might be worth a try.

Let's hope that your IP is able to give you clear and definitive advice about how long it is going to take them to close your case. How long is it actually since you made your last payment?

Hi Melanie last payment was July 2010

There is something quite wrong here, about a case having to be kept open for so long. I really do hope they manage to resolve this for you soon Marie.

Hi Melanie I think they forgot about me, I have sent them E-mail today,my last E-mail to them was in march said it was ppi meeting? Just want a end to it all,now that my husband is having to go back into hospital there doing checks to see if the cancer is back.

I hope you get the answers you're looking for in respect of closure very soon and all the best to your husband. x

Good lord Marie, let's hope you get some resolution soon in light of your husband's health, wishing you all the best, come on GT pull your fingers out on this one.

Hi, could anybody give me the write E-mail address for Karol at grant thorton, I had an E-mail from them on June 14 2013 saying that I will be getting my CC letter. Just want to be ready just I case as you all know its been over 8 years for us and still not at the end.

Hi. Use ivacustomerservices@uk.gt.com and put only "IVA Forum" in the subject line.

Thank you foggy, I have sent quiet a few emails to GT but wonder if she had E-mail address it usually goes through to the customer service team so anybody reply,s I would like to make sure that she receive it. They said I would receive my CC in 4 weeks!

The system at their end should be that those mails with "IVA Forum" as the subject get passed to Karol for her attention. Sometimes she will pass the mail on to the person who should be dealing with that particular aspect, but, in my experience, she generally replies fairly promptly.

Hi all,just a quick update I have emailed GT two times since my last visit first E-mail said we should get our CC letter by mid July. Now other E-mail says end of July. What can I do I put Iva forum when I send email but just keep getting different people replying. Why can,t Karol ring us at wits end. I know I keep saying it but 8years is a long time for this to be hanging over your head when I need to focus on my husband as he is so ill