www.iva.co.uk

So annoyed. My mass variation meeting was yesterday, and when I called today they said that the variation had been accepted. However, when I asked them what that meant in terms of my completion certificate they said it would still take 8 weeks as they were going to wait until all the variation meetings had gone through and then start issuing certificates!!!

It's so frustrating, each person I speak to tells me a different story. I don't understand why it takes 8 weeks to get a completion certificate.

I have emailed Karol Wilson directly, but I'm so annoyed with this.

Any advice from GTers who have had their MVM and now have their completion certificates would be much appreciated.

Thanks

Nahdia

At least you know it's on its way but not when it will arrive. Hopefully someone can help, they have a lot of frustrated customers of late I must admit.

I have been told exactly the same as you

Apparently, my meeting was yesterday also and I was avised to allow three weeks for the creditors to agree (to what I dont know!) and then.. if all is ok with this then GT would take 6-8 weeks to finalise all the relevant paperwork and then issue my certificate.

we havent even had the spotty letter yet

At least your are doing those looking in a favour by warning them away from GT. Their customer service is at an all time low and the attitude shown towards customers will leave a bitter taste for many a year.

Paul

So long as the eight week period is adhered to, I think this is the best you can hope for nahdia - at least the end is in sight now for you.

I think I'd feel a bit happy if I had had the MVM. Got spotty letter in February and sent it back but found out in April they hadn't had it. Emailed it to them (luckily did take copies) but no idea when if ever we'll get a MVM. No reply to email sent over a month ago and have been very busy during office hours so haven't been able to call them. Must call next week and see if there is any chance of ever finishing this thing. Will definitely be over a year since the final payment by the time it ever does.

Why not try to see if Karol can intervene for you and speed the process up.

Mel,perhaps you could explain why Nahdia would have to wait 8 weeks for her Cert,what do GT have to do to justify a 8 week timeframe?

I might try contacting Karol again - I did a few months ago and got a reply but nothing actually happened as a result of that, if that makes sense.

Ljg given that it has taken GT over a month to not reply to an email it somehow doesn't surprise me that 8 weeks is their estimated time for a completion certificate after a MVM.

If the MVM were being held so GT could confirm with creditors that it was ok to issue Comp Cert prior to PPI claims being settled why would it take a further 8 wks before the Cert was issued,once the MVM had been held surely GT have thier answer.

I cannot speak for the internal GT process ljg.

Could it possibly be due to the amount of work that this is going to generate as the wording of a 'mass variation' could relate to hundreds of cases being closed, just a thought.

I am sure that this is absorbing a lot of human resource at the moment, but if you take the work on you have to be able to do the job.