www.iva.co.uk

Did any one else get the GT letter about Boxclever undertaking market research for them?
They want our agreement (That always makes a nice change) if we can be contacted to have the opertunity to be selected to participate (Jeeez thanks)
Apparently those selected would be paid a monetary incentive as a thank you
Just so they can take it back again ?? not like you can get away with that one Mmmmm
I just wondered if EVERYONE with GT the letter or just those not actually waiting for a CC yet.

Is it a client satisfaction survey being carried out?

Hi Mel,
Not sure really. The letter is from GT but the survey will be by Boxclever, been in our IVA coming up for 3 years now, first time we've had one.
Just thought I'd put it out there and see how many others got the "request"

They unlikely to send it to those waiting for CC because it would massive swing against them depending on the wording of the questions of course.

I'm away from home at the moment but interested to see if I get one. Very happy to give my feedback

Hi

Very brave given the current climate ?

Regards

It would depend who interpretted the collated data given as statistics can be manipulated to look positive not that I'm personally suggesting they would do that!

If firms conduct client satisfaction surveys, they must do them randomly and not cherry pick just the happy clients. The rules surrounding client satisfaction surveys - I know this as I have just run one for my firm using an external research company - are quite onerous.

I have just received a letter this morning from GT/Boxclever.Boxclever are undertaking 'Important Research'on behalf of GT to make sure they can identify the good parts of thier service and where they need to improve.As an incentive to take part they are offering a monetary reward for those prepared to take part in a one hour face to face meeting.They will also be conducting a telephone survey where clients will be entered into a prize draw to win an ipad.
Having waited in excess of TWO years for a Completion Certificate they can stick thier survey/ipad where the sun dont shine.

might be a good opportunity to highlight this ljg?

Don't just write this off ljg. Here you have a firm who may be recognising that they have a few processing problems to address, and are actively taking steps to engage with their clients to see what they can do to put things right. You can provide some valuable assistance with this process, and really put across our points of view where they will be heard, listened to and hopefully acted upon. I would have thought that this was a perfect opportunity for you to address these issues independently, and give GT the chance to understand more about what their clients have to say about them. I would certainly participate if I were you.

Mel,whilst I fully understand the points you make,I have spent two years chasing these people for a Comp Cert,been passed from pillar to post,given every excuse under the sun,promised time frames which come and go and to be honest I have very little fight left in me.All i want off these people is the Comp Cert that I was promised,having paid a F/F.

With some people you're damned if you do and damned if you don't.
What harm can it do?

I would love to participate for GT in a survey.

Customer satisfaction surveys can easily be manipulated i,ll use my local train firm as an example.
Theres periodically people handing out survey forms for people to fill in the questions are very specific to that journey and never cover your general dealings with the company.
But what they do is only have these people out when the journey isnt delayed if for some reason the train is delayed they dissapear until its left then reappear for the next train thats running on time.
Then they crow about thier improving figures...