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Posted: Wed Sep 05, 2012 5:43 pm
by markiss71
completed my iva june 2011 with grant thornton who have also taken my ppi claim of £5200 still no receipt of completion certificate , was told 10 working days now im told one creditor has been paid too much and one not enough until its resolved case wont close 15mnths later how can this happen ?
Posted: Wed Sep 05, 2012 9:12 pm
by MelanieGiles
Hi Mark and welcome to the forum
The balancing of payments to creditors which were incorrectly made does seem to be one of GT's achilles heels at the moment. They do have a dedicated closures team who would be well worth a chat with to see if they can give you a better idea of how much longer you will need to wait.
Posted: Thu Sep 06, 2012 8:08 am
by Alderson
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
Hi Mark and welcome to the forum
The balancing of payments to creditors which were incorrectly made does seem to be one of GT's achilles heels at the moment. They do have a dedicated closures team who would be well worth a chat with to see if they can give you a better idea of how much longer you will need to wait.
Sadly it is not possible to "chat" with the GT closure team, as there is no telephone route to them. This is despite an assurance made in May that it would be possible to speak to them "shortly". 4 months on..............
Posted: Thu Sep 06, 2012 9:53 am
by Grant Thornton
Mark - please contact our dedicated Closure Team by email at
ivaclosures@uk.gt.com who will be able to provide an update on your Notice of Completion.
Kind Regards
Karol
Posted: Thu Sep 06, 2012 12:48 pm
by MerlinL14
That's just it though Karol, will they? There seems to be more and more posters who are complaining that there is little to no communication from the closure team. At best they get a generic letter, at worse nothing. Although I have 2 plus years until my final payment I am filled with dread about the closure procedure, which in my mind is in melt down.
Posted: Thu Sep 06, 2012 1:04 pm
by markiss71
Totally agree with you merlin i never dreamed of having these issues when i have followed my iva to the letter and had my ppi paid in as well, i dont care what anybody says it doesnt take 15 mnths to close a case. I started with debt matters and was passed to grant thornton without any say in the matter and there just seems to be too many issues with their cases.
Posted: Tue Sep 11, 2012 5:55 pm
by markiss71
Hi Karol,
just to let you know i posted to that email address and it came back as postmaster failure no such address.
Still no update on my case
Posted: Tue Sep 11, 2012 6:03 pm
by Alderson
This is the correct email address:
iva.closures@uk.gt.com
Posted: Tue Sep 18, 2012 6:55 pm
by markiss71
Hi Karol,
I emailed as per your suggestion on the 9th of september to the closures team, up to this point i have had no contact or acknowledgement of my email.
This seems to be very poor customer service with no other means of contact with Grant Thornton , How much longer can this possibly take i even posted forum in the subject.
I would be very grateful if you could look into my case and try to resolve this farce please