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Posted: Fri Aug 17, 2012 2:59 pm
by gaztro
Does anyone know how long it takes to get a response from the IVAcustomerservices email for GT?
I'm really desperate to speak to somebody and was kinda hoping it would be before weekend! Have emailed two IPs that I've previously dealt with - no response.
Have called and was told I'd get a call back.
Have now emailed the IVAcustomerservices address and not got response.
Stressed!!
Posted: Fri Aug 17, 2012 3:08 pm
by snoopydog6311
Hi Gaztro
Karol from GT is very good at picking up on posts with regards to GT.
Posted: Fri Aug 17, 2012 3:10 pm
by nickjohn
If you send an email to the GT customer services email address:
IVACustomerServices@uk.gt.com and put IVA Forum in the subject title you should get a response same day, or at the latest next morning, it has always worked for me..
If it is a specific technical question they may send a general reply and await a specific response from someone else. The problem with GT is that the customer services people don't seem to know what is going on half the time they just look at a computer screen and give generic answers..
Posted: Fri Aug 17, 2012 3:17 pm
by gaztro
Thanks guys. I sent an email with subject 'IVA Forum' this morning, but nothing yet.
Posted: Fri Aug 17, 2012 3:25 pm
by MelanieGiles
Karol is a very busy lady, but will definately get back to you as soon as she can I am sure.
Posted: Fri Aug 17, 2012 4:34 pm
by Tina Shortland
Hi Gaztro - hope you get a response soon - looking at other posts Karol has got a lot of work on but hopefully there is someone else there that can give you a call. They may even contact you over the weekend as come companies do operate over 7 days.
If you don't, try and switch off for the weekend and address it again on Monday.