www.iva.co.uk

Posted: **Mon Jun 18, 2012 4:01 pm**

been trying for most of the day to get through and get cutoff after ten minutes of waiting this happened 5 times today. my iva finished in april but ppi claims are slowing things down regarding getting my completion certificate. I managed to get through to someone and I asked if i could have my ip's email address but I got told i cant speak to my IP directly surely this is not fair after paying them money for 6 years! Declan if you could help me I would be very grateful

Posted: **Mon Jun 18, 2012 4:12 pm**

http://www.insolvencydirect.bis.gov.uk/fip1/

Try that link to find your IP's email address.

In the meantime I hope Declan can help.

I too would be very frustrated.

Posted: **Mon Jun 18, 2012 4:14 pm**

Hi Chris
I will escalate this internally and help get this resolved for you.

Thanks

Posted: **Mon Jun 18, 2012 4:15 pm**

Thank you Declan for coming to the assistance of the OP. Helpful as ever which is much appreciated.

Posted: **Mon Jun 18, 2012 4:17 pm**

Chris
Can you drop me a quick line with your details on their please. My inbox has gone through some form of cleansing so I can access our previous emails.

Thanks

Posted: **Mon Jun 18, 2012 4:34 pm**

Declan I have emailed you regarding this

Posted: **Mon Jun 18, 2012 4:51 pm**

Hopefully you'll get this resolved quickly now x

Posted: **Mon Jun 18, 2012 5:33 pm**

Know the feeling have been trying to get hold of them myself today and sure enough, cut off after approx 10 minutes of waiting. Declan i have taken the liberty of emailing you also, many thanks xxx

Posted: **Mon Jun 18, 2012 5:36 pm**

the only option you can ever get through to is option one card payments!

Posted: **Mon Jun 18, 2012 5:50 pm**

hmmm!

Posted: **Mon Jun 18, 2012 11:23 pm**

hi you have down the right thing in e mailing declan at dfd . i had the same problem as you and he helped me and my queries were answered . give him time to get hold of the people he needs to reply . he arranged for for an adviser to contact me . which was great [:)][:)][:)][:)]

Posted: **Tue Jun 19, 2012 12:13 pm**

Its a shame you have to go through this just to speak to the right persona but I am sure declan will get on the case and hopefully with the internal feedback they will address this service issue.

Posted: **Tue Jun 19, 2012 1:28 pm**

As Tina says it's a shame but a godsend we have Declan on board.

Posted: **Tue Jun 19, 2012 7:10 pm**

It is indeed, he had answered my email at 8:45 this morning so how is that for service. Will await the answer to my query which involved that dreaded company EIF once again!!!

Posted: **Tue Jun 19, 2012 9:30 pm**

A few years ago it used to be very easy to get hold of DFD not sure what the problem is these days cost me £12 yesterday in phone calls and not got any answers. just glad my IVA is nearly over. DFD needs a few more people like declan

www.iva.co.uk

Customer services at DFD is shocking!