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Posted: Tue Apr 24, 2012 10:50 am
by acorn
Recently I posted on here regarding the above.

I emailed them with questions and got a bog standard reply.
However,when trying to reply to their email with more questions it keeps bouncing.
Even the email from the letter bounces now.

I basically asked the question would the PPI claim affect the closure of my IVA in December,if the forms not filled out in time or not at all?

Since I got this form I have been bombarded with PPI claim txts,the odd missed call from unknown numbers.
Who has shared this information DFD?
I wonder?

Not impressed with this basic level of information and trying to find out more.
Shame on you.
Lastly,the form is shoddy,full of spelling errors and grammar :(

Posted: Tue Apr 24, 2012 12:35 pm
by Declan at DebtFreeDirect
Hi Acorn
Apologies For the poor service you have received. if you would care to drop me an email, I will be more than happy to help out with this. My email addre4ss can be found on my profile.

Thanks

Posted: Tue May 01, 2012 6:10 pm
by acorn
Thanks Declan.
Sent an email to you last week.
Regards.

Posted: Tue May 01, 2012 6:18 pm
by ginger3232
Acorn - the texts and missed calls - does NOT mean your information has been shared By DFD - I frequently get both text and calls - and my IVA finished over 10 years ago. Often these numbers are sold on - and both the calls and the text can come from outside the UK - which means the Telephone Preference service doesnt work

Posted: Tue May 01, 2012 6:24 pm
by acorn
Ok.
Thanks ginger3232
Just a coincidence though :(

Posted: Tue May 01, 2012 6:28 pm
by ginger3232
They are a pain i know - i ignore the texts and tell the callers to F off - it works well for me :-)

Posted: Thu May 03, 2012 9:52 am
by Declan at DebtFreeDirect
Hi Acorn
I did get your email and apologies for not responding sooner though i was out of the office abit. I can confirm that we would not have shared your details to anyone with the exception of EIF who I can assure you would not be allowed to divulge any personal details with anyone.

Thanks

Posted: Thu May 03, 2012 1:35 pm
by Tina Shortland
I get calls about PPI all the time and there is nothing I can do about it except change my number...not sure Mel would be happy about that! Companies cannot share your information with other companies without your agreement or your refusal to let them if they have informed you that is their intention so DFD will not be to blame for the calls you are getting - either way, doesn't stop it being really frustrating does it!

Posted: Sat May 05, 2012 8:53 am
by acorn
Have you replied to my email Declan?

Posted: Sat May 05, 2012 3:18 pm
by dawn20
hi acorn well your not the only one to e mail declan at debt free direct ive sent five emails and only recieveced one back saying back in office 26th april. mine was about one creidtor not making a formal claim and my iva was completed dec 2011 still waiting for the answer it seems that they do the same as with the phone ignore you except5 when its about money t o pay them or the dreaded ppi

Posted: Sat May 05, 2012 3:39 pm
by back on track
seems to me like these companys like dfd and gt are collapsing under there own pile of work.
is it greed or have they just bit off more than they can chew.
this ppi crap is just the thing to get right up my nose as its been tagged on at the present as "we need to see if there is any to get"and this just makes thing 10 times longer.i bet if we did not make a payment they would chuck the book at you and expect you to jump,but ask them to do there part and its silence.theres a storm brewing in some quaters of the iva empire(not all as some ips are in the real world)and it aint gonna be to our advantage.