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Posted: Mon Apr 02, 2012 7:22 pm
by lowi
Just thought i would update you all regarding my previous question.Contacted GT this afternoon at 2-30 spoke to the advisor whom i spoke too in Febuary,he could not give me any news?well there is a surprise!He said some one would contact me when i got in from work at approx 5-15.I said that i thought that they only worked until 5-00 yes he said but people are now working until 7 to get rid of the back log.Yes you have guessed it no-one phoned,so i phoned them back only to get through to the call centre who informed me that all offices were now closed!!!Is this poor management or the left hand not knowing what the right is doing,i am really beginning to dispair.Help
Posted: Mon Apr 02, 2012 7:24 pm
by lem
Did you email Karol as it was suggested previously lowi? she is very good and will respond to your query
Posted: Mon Apr 02, 2012 7:39 pm
by Alderson
Hopefully the GT representative will pick up on this tomorrow. Clearly they haven't today, I'm not entirely sure why the previous thread was locked tbh.
Posted: Mon Apr 02, 2012 7:49 pm
by Foggy
Hi Lowi. I think you will find that they were working on the backlog, but the phones are closed to incoming calls to allow them to get the work done. However, that is no excuse for not returning a promised call.
Posted: Mon Apr 02, 2012 10:45 pm
by MelanieGiles
I strongly recommend that you correspond directly with Karol. She has been doing a fantastic job for GT clients since joining the forum and I am sure she will be able to sort out your difficulties. Definately worth a try!
Posted: Tue Apr 03, 2012 9:46 am
by artemischild
I agree, it seems contacting GT via Karol is the only option at the moment to get problems resolved, it shouldnt be but it is!
Sad to say but its almost an everyday occurance problems with GT are being posted about, so much there even getting locked until they respond!!! [:o]
Posted: Tue Apr 03, 2012 9:50 am
by kallis3
Please do email Karol - she will look into this for you.
Posted: Tue Apr 03, 2012 11:41 am
by Grant Thornton
lowi - Please do email me at
ivacustomerservices@uk.gt.com with "IVA Forum" in the subject line,
I look forward to hearing froim you today and hope to resolve any concerns,
Kind Regards
Karol
Posted: Tue Apr 03, 2012 4:17 pm
by lowi
Spoke to a very nice lady at GT today sounds as though she knows what she is talking about and took time to explain things to me.It appears that one of the creditors owe me money which GT are now trying to recover???She is sending me a letter explaining it all,i do hope so.I will still be contacting Karol at GT will keep you all posted,and thanks again for all your support.
Posted: Tue Apr 03, 2012 4:31 pm
by Broke of London
That's great news! Hopefully things will be a lot clearer once you receive your letter x
Posted: Tue Apr 03, 2012 4:36 pm
by Shining
Glad you've managed to speak to a nice lady representing GT and hope that letter is received soon and things appear a lot clearer. x
Posted: Tue Apr 03, 2012 4:41 pm
by vimto1029
That's good news Lowi..least your mind has been put at rest for the meantime x
Posted: Tue Apr 03, 2012 6:14 pm
by kallis3
Hopefully it will be sorted soon lowi - fingers crossed.