www.iva.co.uk

Hi everyone, hope you ok and keeping warm, broken elbow slowly getting better, at least i can type now lol. As many of you know i am nearing the end of my IVA journey and was sent PPI claim forms from DFD etc. One of the authorisations was for a co-operative credit card which i had never had in my life and i informed Equity in finance of this, as well as telling them this was in actualy fact a Halifax credit card so consequently i DID NOT sign the authorisation letter. So to my surprise i recieved a lovely polite letter from the co-op telling me that they had looked into my complaint and confirmed that i have never had a co-op credit card!!!! I then phoned to complain to EIF and ask why if i hadn't signed the authorisation form and crossed through it as well, did they deem it ok to send it off. Answer 'oh must've have been an oversight'! Cowboy outfit me thinks. Needless to say i have only heard from one of my creditors and DFD and EIF are richer by a princely sum of £19.38!!!

A case of right hand and left hand I think!!

Glad you got it sorted.

Good to see that the elbow is on the mend as well.

I can see some claims against these ppi reclaim firms in a few years time. Acting without authorisation is NOT an oversight,it is illegal.

Paul

something similar happened to me i posted a couple of days ago regarding ppi. I have managed to get an answer eventually from dfd regarding my ppi. this is what they informed me. they are obliged to try and get as much money for the creditors as they possibly can and any ppi refund will be paid to my creditors. i only know i have some ppi refund because a bank sent me a letter stating what i was entitled to. dfd didn't even inform me they were trying to get the ppi refunded. i think this practise is very underhanded

It has been handled badly by many firms but DFD have got this very wrong and to be honest it is affecting how likely I would be to recommend them to forum users.

Paul

This seems very wrong. I totally agree that if you have been mis-sold then you have an obligation to try and get the PPI refunded and increase the dividend to creditors.

However, if DFD are instigating this without asking you, how do they know it was mis-sold? I had to fill out a 6 page form for the Financial Ombudsman with details of the conversations and send in details of my employment rules, life insurance policy details etc before they would investigate.

Maybe it's just a free for all now and everyone wins?

It is a free for all now as the banks arent contesting this at all,so people can just say they didnt want it(when they did ask for it) and the claim will be paid.

And several IVA firms are gaining financially from this I am sure by getting a cut from the PPI firms profits on these cases.

Paul

It is a shame this has happened, up to now i have never had a problem and i felt that i wasn't able to say no as i didn't want anything to prevent my IVA from finishing but personally it would appear that this has possibly backfired on DFD to be honest.

I understand that the IP has a duty to maximise returns for the creditor, but he also has a duty to make sure this is manageable and fair to the debtor (his client, after all). Bullying them into making false repayment claims is NOT in the clint's inerests at all.

Where does it stop ? ...... in order to maximise the return to the client you will be required to "do" the local post office in your 4th year and send in the "swag".

Yes - the IP firms who are actively encouraging their clients to claim, are making money out of the results, but the creditors in those cases are actually gaining a lot more.

Mel, I know I am not with your firm (unfortunatly) but a little advice needed, I cancelled all the PPI on my Loans, Credit cards etc at least 2 years before we needed the IVA, hubby kept his on, due to him being a lot older than me and potentially needing it. He did once he had his heart attack and they paid his payments for a year before we took out the IVA, I would not expect any company to try and make a claim on our account when we actually claimed on it. We did not feel we were mis-sold it and activly encouraged it on hubby's loans and CC. In this time of everyone making a claim and some IVA companies making claims on clients behalf can you tell me the procedures regarding this, they surly need our permission to contact the companies concerned or is that part of giving them the right to talk to creditors at the initial start of the IVA. Could they instigate this without our knowledge, as I would feel awful if they made a claim on something we activly asked for.

I personally think that when you enter the IVA the debt company has every right to claim any monies owed from a debt, its only fair to the creditors that they get a fair share.

so are you saying Craig that you would encourage fraudulent claims?
As I do not believe there is any monies owed as we were not mis-sold hubbies PPI in fact we asked for it. If they try and make a claim on our behalf surly the PPI company could then make a claim on us for monies paid through it for the year prior to our IVA.
All I am asking for is some clarity on whether a PPI that you actually claim on can then be assessed as mis-sold.

Certainly in your hubby's case Pandy it was not missold and I would not think the IP company has a leg to stand on as it has been claimed on.

If you knew what you were doing when you took it out then it cannot be claimed as missold in my opinion.

I'm absolutely fuming now, after having told EIF verbally that i never had a co-operative credit card and didn't sign the authorisation form, they ignored it and sent it off, got a letter from co-op stating claim not honoured, why? because i'd never had a credit card with them, no surprise to me, i knew that. I phoned this idiotic company and complained, was told it was an oversight! So to my annoyance this morning i received a letter from EIF, what for? An authorisation form and letter of complaint to who? Yes you guessed it the Co-op!!! So i now feel a letter of complaint coming not only to this stupid company but also DFD for employing what can only be described as an incompentant associate of theirs. Rant over, now phew. xxx