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Posted: Sun Aug 07, 2011 8:41 pm
by jp72
Firstly, thank you for the advice re emailing customer services with IVA Forum in the subject, I had a very quick response...
http://iva.co.uk/forum/topic.asp?TOPIC_ID=39345
However, in the above topic you will see that we have had big problems getting the people at GT to work out our equity properly, as we only own 65% of house.
The last conversation we had was late on Friday when they promised to ask a senior manager to review it, but I would be very grateful if you could perhaps intervene to:
a. ensure this happens, and
b. show them, maybe via this forum, that other experts in this field can see that the maths is wrong.
Many thanks
Posted: Sun Aug 07, 2011 9:42 pm
by plasticdaft
How hard can it be to work out your equity? Even if you only own 65% of the property.
Paul
Posted: Mon Aug 08, 2011 10:04 am
by MelanieGiles
Given that we know little about this posters actual circumstances, can I suggest that we leave this matter to their own IP to resolve - Karol has posted this morning that GT are now speaking directly with jp72.
Posted: Mon Aug 08, 2011 11:23 am
by Adam Davies
Hi
Would be interesting to see an update on this case though as it will help others who have a similar equity situation
Regards
Posted: Mon Aug 08, 2011 5:41 pm
by jp72
We are on our way to resolving the issue, with Karol's help, and I will post to confirm when and how it is resolved in case of similar issues now and in the future, in due course.
Thanks for all support
Posted: Mon Aug 08, 2011 5:55 pm
by kallis3
Glad you're getting some help.
Posted: Wed Aug 10, 2011 9:29 am
by jp72
Well thanks to intervention from Karol and Barry from Grant Thornton, we appear to have resolved the equity issue.
Because our shared ownership was not between two individuals, we share with a housing association and they own the freehold, there was confusion surrounding the calculation of the equity, as it was different to the way GT usually do it.
The supervisor has agreed that there is no equity in our home, and therefore no requirement to release, or extend our IVA, so all being well our final payment should be 17th September!!!
We are still getting our heads around it all and wont believe it til we get the completion certificate, but are very pleased to have got it sorted as the last few weeks have been quite stressful!
Posted: Wed Aug 10, 2011 9:48 am
by ginger3232
jp72 - well done - here to your final payment - and the the end of the IVA
Posted: Wed Aug 10, 2011 10:15 am
by kallis3
Excellent news!
Posted: Wed Aug 10, 2011 10:21 am
by Foggy
Great News. Well done to GT for listening.
Posted: Wed Aug 10, 2011 2:56 pm
by Broke of London
Fab news jp! I love it wen a plan comes together!!! Congrats on (nearly) finishing your IVA. x
Posted: Wed Aug 10, 2011 3:08 pm
by Ivoryfalcon
Fantastic news, very soon it will all be over.
Best wishes
Posted: Wed Aug 10, 2011 4:51 pm
by spla
don't hold your breath on getting your completion certificate ? I'm still waiting for mine 8 months after last payment ,gt said 3wk a go i was a priority and would receive it in 2 wks at least ,given up
Posted: Wed Aug 10, 2011 6:09 pm
by Grant Thornton
Hi spla
If you contact me by email on
ivacustomerservices@uk.gt.com with "IVA Forum" in the subject line I will look into this for you.
Kind Regards
Karol
Posted: Wed Aug 10, 2011 6:18 pm
by kallis3
Spla,
Please do contact Karol, she is doing a great job for GT.