www.iva.co.uk

Hello All,

Is anyone else with GT and finding their customer service literally nose diving? Im sure i read a few comments on here previously about this. Ive been emailing them now on 6 ocassions with zero reply. Ive also tried to phone them on countless ocassions with no response.

Its concerning because when i first took my IVA out they were brilliant.

Regards
Geoff

I think a lot of people have been experiencing trouble with the Geoff. It seems to be since they took over BE.

Hi Geoff

Im with GT after being taken over by them from BE. Getting through by phone does seem to be difficult, my last phone bill was silly. I have emailed a few times & had no response, so I tend to send a email & letter by recorded delivery now.
Hopefully when they have got all the BE client sorted it should settle down.

Yup they are officially "rubbish" in my eyes these days.

It took me 5 weeks just to get confirmation from them (by email) that they have received all my review documents....

They are quickly approaching Accuma standards.... Not good.

I've had enough, but luckily i don't have to tolerate them for much longer.

i was on the phone to them the other day about my 7mth wait for completion certificate and they said the reason was they have had thousands completions in december and january and they have never been so busy , the lady on the phone said she would chase it up and ring me back in a day or two which she did and with in a couple of days i got written comformation that id have it with in the next 2 weeks ,so i know its taken a long time but i cant fault there customer service

ok thanks, so im not the only one then. Joy, ive got another 40 months of dealing with them!

Regards

GT seem to be very impersonal and don't seem to take your own circumstances into consideration but we do not have an alternative do we!

I'm afraid Geoff it is a classic case of Senior Managers aying 'Yeah great, lets take on all this extra business' but then when asked to get more staff they say 'No, we can't afford it. Hence you have a situation like this where the poor staff are swamped....

im with the lovely grant thornton....not! i had my iva set up through them and first payment was due to be taken from my bank account on the 17th july but they havent taken it!! and i sent direct debit forms to them 7 weeks ago!! so i have rang them and im told someone will call me back and they havent and i have emailed them, i suppose they will get in touch when they realise they havent got my payment but still a bit of a worry but i have done all i can and i cant set up a standing order as noone will give me the details!! how frustrating but oh well when they do get in touch the money is sat waiting for them....maybe they will take it when next payment is due 17th august we can but wait and see [:D]

I know that Mel knows the directors and has had words before.. but i REALLY hope she or someone ( i know it's not her role or job) can talk to them and tell them how it REALLY is.

They were great 12 months ago and are now sliding towards a farcical level. I appreciate they've taken on a lot of work but i don't see why existing customers should suffer as well. It makes sense that new cases take time to be looked at and reviewed, but i don't see why i'm/creditors are paying thousands for a service i'm not getting (by the looks of it they aren't either,first dividends made in year 4.5)

Should I have to make 4 hours of calls to make a payment? Should i have to wait 5/6 weeks for a reply to a question when they are taking thousands in fees from me/creditors?

It's not good enough. Someone needs to say this. Maybe even a group complaint. They are a complete joke and taking us for mugs that have no choice but to pay them thousands to be treated like.. s**t..

sorry for my language (even though it's censored by me) but that's how it is.... I've had enough...

I've only got 4 months plus the stupid time they are gonna add on to sort the completion (currently they are quoting 6-7 months, a complete joke) to go but what about people like kyla and geoffr? They need GT to sort it out fast.

I've never really made a REALLY negative post before but i have to say i'm tired of being treated like an account number and if i can help those just starting out, then i want to, by forcing GT to sort it...

Thanks for your comments on my post. The famous line i seem to get every time i phone is 'Someone will call you back'..

As a former call centre Monkey for Tesco Insurance in it's early days (When we had only a few staff as it was a new product) the call waiting time was min of 40 mins and we would have 100 calls plus waiting.

We used lines like that alot Geoff!

I was on hold for 9 mins earlyer and seems to be getting better. But that is speaking to customer services and not a IP ( Unless customers services are IP's)

nine minutes? You LUCKY LUCKY person.. It's usually a minimum of 20, and an average of 30-40.. That's if you actually get through...

Many be i just ring at the right times. I did ask the women whats going on. She said with ppl been off on holiday and taken new work on but she said its getting all sorted now so. Only time will tell when it comes to my annual review. I know i will be on the phone to them alot over the course of it - Something im not looking forward to