Posted: Sat Jan 02, 2010 6:56 pm
Happy New year to everyone.
We were still on a bit of a high after our IVA having been accepted during the holiday period that we weren't prepared for the telephone call we got this morning (mind you it didn't upset us that much and my husband handled it beautifully) a call centre operator called from Bhs credit card (who happen to be part of Santander) the gentleman wanted him to verify his details to which my husband replied "no sorry I'm not prepared to that over the telephone due to obvious reasons, I don't know who you are" the chap then proceeded in telling my husband that if he didn't that this particular call centre would call us 5 times per day every day to which my hubby said "really - do you know whether 5 times is the maximum or a minimum or on average! - it's just that I don't mind but the wife may start getting suspicious and she's the jealous type".
The chap really didn't know what to say to that so he asked my husband to call the call centre instead - my husband asked him who he was, this led to a big confusion because he said he worked for mastercard, barclaycard - but bhs card is run by Santander anyway the conversation was ended and we called them back.
We got through to someone else and my hubby verified his info and advised the payments collection chap that his IVA had been accepted - the chap then said he had not heard anything about this and could we please send them the documents and acceptance notice - can anyone please advise, what acceptance notice? we have obviously not received our chairmen's report yet as our IVA's were only accepted on 30th December, but even if we had, surely we don't have to send creditors copies of our report do we?
Sorry to waffle on. [:D]
We were still on a bit of a high after our IVA having been accepted during the holiday period that we weren't prepared for the telephone call we got this morning (mind you it didn't upset us that much and my husband handled it beautifully) a call centre operator called from Bhs credit card (who happen to be part of Santander) the gentleman wanted him to verify his details to which my husband replied "no sorry I'm not prepared to that over the telephone due to obvious reasons, I don't know who you are" the chap then proceeded in telling my husband that if he didn't that this particular call centre would call us 5 times per day every day to which my hubby said "really - do you know whether 5 times is the maximum or a minimum or on average! - it's just that I don't mind but the wife may start getting suspicious and she's the jealous type".
The chap really didn't know what to say to that so he asked my husband to call the call centre instead - my husband asked him who he was, this led to a big confusion because he said he worked for mastercard, barclaycard - but bhs card is run by Santander anyway the conversation was ended and we called them back.
We got through to someone else and my hubby verified his info and advised the payments collection chap that his IVA had been accepted - the chap then said he had not heard anything about this and could we please send them the documents and acceptance notice - can anyone please advise, what acceptance notice? we have obviously not received our chairmen's report yet as our IVA's were only accepted on 30th December, but even if we had, surely we don't have to send creditors copies of our report do we?
Sorry to waffle on. [:D]